咸宁办公楼物业管理服务规范

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1、咸宁办公楼物业管理服务规范目   次前言......................................................................III1范围...................................................................12规范性引用文件..........................................................................13术语和定义..............................................

2、.........13.1办公楼 officebuilding...............................................................13.2物业管理 property management.........................13.3顾客 customer.................................................13.4突发公共事件 precipitatingevent........................................................14基

3、本要求.........................................................24.1资质要求..........................................................24.2管理机构与人力资源配置要求.....................................24.3管理服务要求..................................................241咸宁办公楼物业管理服务规范目   次前言....................................

4、..................................III1范围...................................................................12规范性引用文件..........................................................................13术语和定义.......................................................13.1办公楼 officebuilding.........................

5、......................................13.2物业管理 property management.........................13.3顾客 customer.................................................13.4突发公共事件 precipitatingevent........................................................14基本要求.....................................................

6、....24.1资质要求..........................................................24.2管理机构与人力资源配置要求.....................................24.3管理服务要求..................................................2414.4基础管理服务....................................................25顾客服务.............................................

7、..........35.1接待服务.......................................................35.2信报服务......................................................35.3通讯设施安装服务.................................................35.4维修资金管理