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1、发现问题、面对问题、解决问题（Identifyproblems,confrontproblems,andsolveproblems）Text/communicationsbusinessconsultingfirm,thechieflecturerTanXiaofangPreface：It'snormaltohaveproblems,andnoproblemsareabnormal.Firstrateemployees,problemsolving,nonstreamemployees,complainingaboutp
2、roblems.Thereasonmostpeoplefailisbecausetheyareusedtoavoidingproblems.Therearenoproblemsintheworld,onlythosewhodonotwanttosolvethem.Whatmakeswinnersdifferentisthattheyfindproblemsandsolvethem.Youcaneitherbecomepartoftheproblemorbecomepartofthesolutiontotheproblem
3、.Onlyinthefaceofproblemscanwestimulateourlatentforcesandawakenoursleepingwisdom.Problemsareoftenexaggeratedbyourinnerfears,andaslongasweresolvetosolvethem,theproblemisnolongeraproblem.Manypeoplealwaysfollowtheordersoftheirsuperiorsinordertokeeptheirjobs.Theytendt
4、othinktheyhave"worked",buttheproblemremainsintact.Infact,theydidnotreallycompletetheirwork.Workisnotpassive,"working",norisitapparent"tocompletethetask."".Theessenceofworkistosolveallsortsofproblemsthatpreventusfromachievingourgoals.It'snormaltohaveproblems,andno
5、problemsareabnormal.Everyemployee,perhaps,facesproblemseveryday,andproblemsneverdisappear.Thebestthingtodoistoberesponsiblefortheproblem,tofacetheproblembravely,andtouseyourheadtosolvetheproblem.Theproblemisnotterrible.Theproblemisactuallyagoodteacher.Itgivesyout
6、heopportunitytogrow,growyourwealthandexperienceandhelpyoutotrulyimproveyourself.Goodemployeesarethebestatsolvingproblems.Onlywhenwefacetheproblembravelycanwedevelopourlatentstrength,arouseourparalyzedproblemsandsolveourwisdom.Thebestwaytofacetheproblemistoberespo
7、nsiblefortheproblem,tofacetheproblembravely,andtouseyourheadtosolvetheproblem.Therolethateachofushasinourcompanyisnecessary:howmanysuchproblemsdowesolveinouractualwork?.Thesizeoftheindividualfunction,thesizeoftheindividual'srole,liesinhowmanysuchproblemswecansolv
8、e.Thesizeofourabilitiesisactuallyourabilitytosolveproblems.Tosolvetheirownproblems,toinfluenceothers,toleadothers,toaskotherstosolvevariousproblems,isapromotio
