山东电力集团公司“95598”客户服务系统运行管理工作规范

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1、山东电力集团公司“95598”客户服务系统运行管理工作规范集团公司营销部2007年２月characteristicsoftheproject,inordertoensuretrafficorderandsafetyduringconstruction,tobedevelopedthefollowingtrafficmeasures.1vehicleroad,socialorganizations.Withinthescopeoftheexistingcementroadandfirstsectionofroadwaycrossthroug

2、hthepathoftheroadasthearea'sonlyexportandimport,rampantandtherewasnoproperroadaccesstothearea,alongthesmoothflowofconstructionprocessneededtomaintainfactoriesandpeople.Combinedcontrolroadconstructionelevationandthepresentsituationofroadelevation,plancommunityvehicletraffi

3、ctotakesomenewcombinedwithsomegoodoldfashionorganization:basedonelevationcanmakeuseofexistingparagraphK0+240-K1+120;InagreenbeltlocationsontheSouthside(occupiedpartofthesidewalkwidth)WestendofconstructionoftheK0+000-K0+240roadsidewalkconnections;LocationinagreenbelttotheN

4、orth(occupyingpartofthesidewalkwidth)K1+120-K1+530builtsidewalksconnectingtheeasternendoftheroad.2,thepioneerroadorganization.InagreenbeltlocationsontheSouthside(occupiedpartofthesidewalkwidth)constructionK0+240-K0+730constructionofsidewalksconnectexistingroadsatbothends;

5、LocationinagreenbelttotheNorth(occupyingpartofthesidewalkwidth)roadconstructionK1+530-K2+150constructionofsidewalksconnecttheYangtzeacross第35页目录第一章总则3第二章管理职责4第三章岗位职责6第四章系统功能9第五章运行管理10第一节服务调度管理10第二节信息管理11第三节培训管理11第四节运行环境管理11第六章业务规范及流程13第一节业务流程13第二节服务调度29第三节服务调查32第七章监督考核34第

6、八章附则35characteristicsoftheproject,inordertoensuretrafficorderandsafetyduringconstruction,tobedevelopedthefollowingtrafficmeasures.1vehicleroad,socialorganizations.Withinthescopeoftheexistingcementroadandfirstsectionofroadwaycrossthroughthepathoftheroadasthearea'sonlyexpor

7、tandimport,rampantandtherewasnoproperroadaccesstothearea,alongthesmoothflowofconstructionprocessneededtomaintainfactoriesandpeople.Combinedcontrolroadconstructionelevationandthepresentsituationofroadelevation,plancommunityvehicletraffictotakesomenewcombinedwithsomegoodold

8、fashionorganization:basedonelevationcanmakeuseofexistingparagraphK0+240-K1+120;Inagreenbeltlocat