福特汽车-品质系统介绍

《福特汽车-品质系统介绍》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。

1、品質系統李柏超品質部經理FordLioHoMotorCo.,Ltd.2002.12.131Agenda–QualitySystemTotalQualityExcellence–CompanyPolicyLetterNo.1.BriefHistoryofFLHQualityManagementQualityArrow(QualityisJob#1)QS-9000/ISO14001System/QualityOperatingSystemTGWReduction/VRT/SAQTGR/KanoModel21.FordTotalQ

2、ualityExcellenceCompanyPolicyLetterNo.1Qualityisdefinedbythecustomer;thecustomerwantsproductsandservicesthat,throughouttheirlife,meethisorherneedsandexpectationsatacostthatrepresentsvalue.品質是由顧客所定義Qualityexcellencecanbestbeachievedbypreventingproblemsratherthanbydete

3、ctingandcorrectingthemaftertheyoccur.達成卓越的品質必須注重在問題的預防AllworkthatisdonebyCompanyemployees,suppliers,anddealersispartofaprocessthatcreatesaproductorserviceforacustomer.Eachpersoncaninfluencesomepartofthatprocessand,therefore,affectthequalityofitsoutputandtheultimatecu

4、stomers’satisfactionwithourproductsandservices.每個公司員工對品質及最終的顧客滿意都有貢獻3FordTotalQualityExcellenceSustainedqualityexcellencerequirescontinuousprocessimprovement.Thismeans,regardlessofhowgoodpresentperformancemaybe,itcanbecomeevenbetter.維持卓越的品質必須持續作流程的改善Peopleprovidethei

5、ntelligenceandgeneratetheactionsthatarenecessarytorealizetheseimprovements.改善的智識及行動來自人Eachemployeeisacustomerforworkdonebyotheremployeesorsuppliers,witharighttoexpectgoodworkfromothersandanobligationtocontributeworkofhighcalibertothosewho,inturn,arehisorhercustomers.

6、後工程即是顧客;不接收不良,不傳送不良-Chairmanoftheboard(口徑;水準,程度)42.福特六和品質管理之發展演進1/4~1986-Introduction/Localization引入福特原廠產品開發標準如WorldwideDesignRequirement及WorldwideProductAcceptanceSpecifications。品管部門轄AP-QC(裝配及製造品管)及QA(品保)。對供應商推行福特Q-101全球性品質管理規範。廠內推動UPAS-UniformProductAssessmentSyste

7、m-產品品質統一稽核系統。1984年起正式推動品管圈(QCC)活動。Achievement1986年正式通過加拿大法規標準，成為台灣第一個成車外銷的廠商。5福特六和品質管理之發展演進2/41986~1991Self-development/Expansion1988年起福特六和採購部門設立專責單位，全力輔導零組件廠商提昇品質。導入先期品質規劃觀念APQP(AdvancedProductQualityPlanning)及品質基礎教育如團隊導向問題解決手法-8D(TeamOrientedProblemSolving8Discipli

8、nes)。Achievement全球福特總部品質評鑑人員評定金全壘打車系為全球同車系品質之冠。1990年引擎鑄造廠獲頒象徵福特品質最高榮譽的Q1獎1991年裝配廠獲頒象徵福特品質最高榮譽的Q1獎。6福特六和品質管理之發展演進3/41991~1996Upgradi