星河湾营销部工作流程

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1、CHATEAUSTARRIVER,GUANGZHOUMARKETINGPOLICIES&PROCEDURESSUBJECT:CONFIDENTIALITYOFRATESPREPAREDBY:REVIEWEDBY:DATEPREPARED:EFFECTIVEDATE:APPROVEDBY:DOM/GMPOLICYNO.:MKT-Sales-P/001PAGENO.:1COMMUNICATETO:ALLSALESSTAFFIPURPOSE目标Tooutlineguidelinesandproceduresimplemented

2、bytoensurethatConfidentialityofallhotelratesaresecured.概述指导方针及执行程序以确保酒店所有房费的保密性。IIPOLICY方针§Allcontractratesnegotiatedbetweenthehotelandcustomersarestrictlyconfidential.所有酒店与客人讨论的房费问题都必须严格保密§SalesCoordinatorsarenotauthorizedtoquoterates(exceptpublishedorpromotional

3、rates)overthetelephoneorconfirmrateseitherinwritingororallyunlessinstructedbySalesManager.销售人员没有权利在电话上报价（已公布的或宣传中的房价除外）或书面或口头确认房费，已请示销售经理的除外。§Contractratesareonlyapplicabletothesigningcorporateaccountandtravelagentsinaccordancewithpaymentconditionstatedinthecontra

4、cts.约定的房费只适用于提供同意制服条件的合作客户及旅行社。§AllissueslistedonCodeofConductandCodeofEthicsmustbecompiled.必须遵守行动守则及道德规范上列出的所有条款。§Anybreachofabovepolicywillentailhoteldisciplinaryactionincludingdismissalwithoutnotice.违反上述任何规定的酒店员工将立即免职。IIIPROCEDURES程序§Allcontractsandquotationsar

5、ecentralizedinfilecabinetswhichareproperlylockedafterofficehours.KeyswillbekeptbyDOS,DOM.所有合约及报价单必须同意存档锁上。钥匙将由市场营销总监保管。§Allout-of-datecontractswillbekeptinrelevantaccountfileandshallnotbedisposedofwithoutauthorizationbyDOS,DOM.所有过期合约将保存在相关的账户文件夹内，在没有市场营销总监的同意下不得做任

6、何处理。§Allredundantproposals,quotations,reservationformsandotherinternalformsshallnotbeusedasdraftpaperandshallbeshreddedcompletely.所有剩余的计划书、报价单、预订表格及其他的内部表格不可以作为废纸使用或粉碎。§AllMarketingstaffshallnotdiscussaboutratesorcustomersinpublicarea,norwithotherclients,norwithot

7、hernon-relevantpeopleordepartments.所有市场部员工不应该在公共区域与其他客人或不相关人员或部门讨论房费或顾客。158CHATEAUSTARRIVER,GUANGZHOUMARKETINGPOLICIES&PROCEDURESSUBJECT:DELEGATIONOFAUTHORITYPREPAREDBY:REVIEWEDBY:DATEPREPARED:EFFECTIVEDATE:APPROVEDBY:DOM/GMPOLICYNO.:MKT-Sales-P/002PAGENO.:1COMMUN

8、ICATETO:ALLSALESSTAFFIPURPOSE目标TheDelegationofAuthorityisinsupportofandinagreementwiththeprinciplesof“Shangri-LaHospitalityfromCaringPeople”:以下内容是得到星河湾酒