商务沟通sample test2

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1、SampleTest1.True-False(1*15=15p)CircleTorFonthissheet.1.Communicationisbestdefinedasthetransmissionofinformationandmeaningfromoneindividualorgrouptoanother.1.TF2.AlthoughNorthAmericansemphasizegroup-andteam-orientedvalues,otherculturesvalueindividualism

2、andpersonalresponsibility.2.TF3.Becauserevisingisthemostimportantphaseofthewritingprocess,youshouldplantospendthemosttimeinthisphase.3.TF4.Sincewriterstodayexpectrapidresponses,theirchannelofchoiceformostworkplacecommunicationisinstantmessaging.4.TF5.Be

3、causeyourgoalistocommunicateclearly,you’rebetterofflimitingyoursentencestoabout20orfewerwords.5.TF6.Oneimportantfunctionofe-mailisexchanginginformationwithinorganizations.6.TF7.Includingasubjectlineinyoure-mailmessageormemoisoptionalbecausethemessageisu

4、suallyshort.7.TF98.Toregisteraseriousclaim,youshouldalwayswritealetter.8.TF9.Whenexplainingcomplianceinthebodyofanadjustmentletter,youshouldavoidwordssuchasregret,misunderstanding,andunfortunately.9.TF10.Placingthereasonsbeforethebadnewsimprovesthechanc

5、esthatthereaderwillacceptandunderstandthebadnews.10.TF11.Thefirststepinpreparingareportistobeginwritingimmediatelysothatyoucanquicklycaptureyourbestideas.11.TF12.Reportheadingsshoulddemonstrateparallelconstruction.12.TF13.Ifyouareworriedaboutplagiarizin

6、gfromyoursource,youcanavoidtheproblemifyouretainthegrammaticalstructureoftheoriginalbutreplacewordswithsynonyms.13.TF14.Apresentationconclusionhasonepurpose:tosummarizeyourkeypoints.14.TF15.Evenifyouhavesubmittedarésuméandcoverletter,someorganizationswi

7、llrequireyoutofilloutajobapplicationform.15.TF91.Multiple-Choice(1*15=15p)Writetheappropriateanswerintheblank.1.Manybusinesstodayareflatteningtheirmanagementhierarchies.Thisflatteningmeansthata.informationmustflowthroughmorelayersofmanagement.b.ittakesl

8、ongertomakedecisions.c.managementhierarchiesaremoreauthoritarianthaneverbefore.d.employeesatalllevelsneedexcellentcommunicationskills.1.____2.Thecommunicationprocessbeginswhena.amessageisputintowords.b.amessageissentoveracommunic