商务沟通sample test

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1、SampleTest1.True-False(1*15=15p)CircleTorFonthissheet.1.Communicationisbestdefinedasthetransmissionofinformationandmeaningfromoneindividualorgrouptoanother.1.TF2.AlthoughNorthAmericansemphasizegroup-andteam-orientedvalues,otherculturesvalueindividualismandpersonalresponsibility.2.TF3.Becauserevisin

2、gisthemostimportantphaseofthewritingprocess,youshouldplantospendthemosttimeinthisphase.3.TF4.Sincewriterstodayexpectrapidresponses,theirchannelofchoiceformostworkplacecommunicationisinstantmessaging.4.TF5.Becauseyourgoalistocommunicateclearly,you’rebetterofflimitingyoursentencestoabout20orfewerword

3、s.5.TF6.Oneimportantfunctionofe-mailisexchanginginformationwithinorganizations.6.TF7.Includingasubjectlineinyoure-mailmessageormemoisoptionalbecausethemessageisusuallyshort.7.TF98.Toregisteraseriousclaim,youshouldalwayswritealetter.8.TF9.Whenexplainingcomplianceinthebodyofanadjustmentletter,youshou

4、ldavoidwordssuchasregret,misunderstanding,andunfortunately.9.TF10.Placingthereasonsbeforethebadnewsimprovesthechancesthatthereaderwillacceptandunderstandthebadnews.10.TF11.Thefirststepinpreparingareportistobeginwritingimmediatelysothatyoucanquicklycaptureyourbestideas.11.TF12.Reportheadingsshouldde

5、monstrateparallelconstruction.12.TF13.Ifyouareworriedaboutplagiarizingfromyoursource,youcanavoidtheproblemifyouretainthegrammaticalstructureoftheoriginalbutreplacewordswithsynonyms.13.TF14.Apresentationconclusionhasonepurpose:tosummarizeyourkeypoints.14.TF15.Evenifyouhavesubmittedarésuméandcoverlet

6、ter,someorganizationswillrequireyoutofilloutajobapplicationform.15.TF91.Multiple-Choice(1*15=15p)Writetheappropriateanswerintheblank.1.Manybusinesstodayareflatteningtheirmanagementhierarchies.Thisflatteningmeansthata.informationmustflowthroughmorelayersofmanagement.b.ittakeslongertomakedecisions.c.

7、managementhierarchiesaremoreauthoritarianthaneverbefore.d.employeesatalllevelsneedexcellentcommunicationskills.1.____2.Thecommunicationprocessbeginswhena.amessageisputintowords.b.amessageissentoveracommunic