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1、ProcessesinCivilCaseMediationWall&Chan-SerafinConflictResolutionQuarterly,26(3),261-291Theauthorsestimatethereareapproximately250,000civilcasemediationsperyearintheUnitedStates.Theauthorsinvestigated62civilcasemediationstodeterminehowthebehaviorofthemediators,p
2、laintiffs,anddefendantsmightinfluencethemediationprocessoritsoutcome.Themediatorsinthesecaseswere21attorneysandeightjudgeswhohadpracticedlawforanaverageof30years,hadmediatedanaverageof600casesoverthecourseofanaverageofnineyearsasmediators.Althoughthereweremanyi
3、nterestingaspectsofthisstudy,thelistbelowwillfocusonaofmediators’techniquesthatwereobservedduringthestudy.Thislistdoesnotrepresentallofthetechniquesthemediatorsused.ObservedMediatorsTechniquesAsksforinformation.Showsempathyorunderstandingfordisputant.Pointsoutw
4、eaknessesofdisputant’scase.Indicatesstrengthofopponent’scase.Weakensother.Criticizesdisputant.Criticizesother.Strengthensdisputant.Praisesdisputant.Praisesother.Notescostsandrisksoftrialforthedisputant. CivilCaseMediations:ObservationsandConclusionshttp://www.a
5、stcweb.org/public/publication/article.cfm/1/21/5/Observations-and-conclusions-on-civil-case-mediations(2009)JamesA.Wall,Jr. andSuzanneChan-Serifin "Youcanseealotbyjustlooking,"YogiBerraoncesaid,andthisadageisquiterelevanttocivilcasemediations.Currently,intheUni
6、tedStates,thereareapproximately250,000civilcasemediationsperyear(Wall&Chan-Serafin,2009),butweknowverylittleaboutwhathappenswithinthem.Theliteraturedoesdescribemediation,offeradvicetomediators,toutthevalueofmediationandlistitsoutcomes.Yettherearenoempiricalstud
7、iesthatreportmediators',plaintiffs'anddefendants'behaviorsinmediationormoreimportantlythatindicatehowthevariousparticipants'behaviorsmayinfluencetheprocessortheoutcome.Weinvestigated62civilcasemediationstoaddressthisdeficiency. Webeganwithfourpredictions.First,
8、wepredictedthatmediationwould,ingeneral,besuccessful.Second,wereasonedthatmediatorswantplaintiffsanddefendantstohaverealisticaspirationsorgoalssotheywillbeflexibleinmakingco
