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1、同济大学实用写作期末复习提纲CHAPTERONE1.Theconciseness,clarity,correctnessandcourteousnessareveryimportant.2.Therearetwogeneraltypesofworkplacedocument,thosethattrytoeitherinformthereaderaboutaproductorserviceorpersuadethereaderthatthisproductorserviceisagoodoneandworthbuying.3.T
2、heworkplacewriterchoosescontentandlanguagewhichwillbestachievetheiraim.4.Aswithanyformofcommunication,themostimportantfactorsinbusinesscommunicationarepurposeandaudience.5.Thestatusofthepeoplesendingandreceivingthecommunicationincludesbottom-upcommunication,top-down
3、communicationandsidewayscommunication.CHAPTERTWO1.Amemoisusedonlyforcommunicationwithinacompany,i.e.itisanintra-companydocumentandisnotusedforinter-companycommunication.2.Amemomaybedistributedtop-downorbottom-up.3.Usingfirstpersonwordslike‘we’,‘I’and‘our’andsecondpe
4、rsonwordslike‘you’and‘your’reducesthedistancebetweenthesenderandreceiver.Junioremployeeswritingtosenioremployeescanusethesewords,buttheyneedtobecarefulthattherightdistance,andthereforecourtesy,ismaintained.lTitle(MEMORANDUM),Heading(To,From,Date,Subject),Body(Purpos
5、e,Background,Request)CHAPTERTHREE1.Lettersofrequestarewrittentoseekinformationandtoobtainaresponsetoaspecificenquiry.2.Lettersrespondingtorequestsgiveinformationbutalsoattempttobuildgoodwill.lBlockformatThemainfeatureofthisformatisthateverything(withthepossibleexcep
6、tionofthecompany’sletterheadandlogo)isblockedorjustifiedtotheleftsideofthepage.Withthisstyle,itisnotnecessarytousecommasorfullstopsinthedate,address,salutation,orclose.lSalutationIfyouknowthenameofyourrecipient,beginDearMr.orMs.XandcloseYourssincerely;ifyoudonotknow
7、therecipientortheirgender,beginDearSir/MadamandcloseYoursfaithfully.CHAPTERFOUR1.Lettersofcomplaintnormallyincludethefollowinginformation:anexplanationoftheproblem,theconsequencesoftheproblemforbothpartiesandarequesttosolvetheproblem.2.Aletterofadjustmentwillnormall
8、yincludethefollowinginformationinthegivenorder:anofferofapologies,asummaryofactiontakentorectifytheproblemsandanassuranceofgoodwillincludi
