the hard truth about soft skills（软技能硬道理）

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1、THEHARDTRUTHABOUTSOFTSKILLSWorkplaceLessonsSmartPeopleWishThey’dLearnedSoonerPEGGYKLAUSwithJANEROHMANandMOLLYHAMAKERTomyclients,whoseenthusiasmforself-improvementprovidesaconstantsourceofinspiration.CONTENTSIntroductionTHEHARDTRUTHABOUTSOFTSKILLS1OneCONTROLYOURSELF7Knowingyou

2、rselfisasimportantasknowinghowtodothejob.There’snosuchthingaswork-lifebalance,onlytrade-offs.Yearsofloyaltycanworkagainstyou.Listentoyourgut—it’sfullofdata.Norisks,norewards.Getoutofyourownway.Learnthehonesttruthaboutintegrity.Youhavetobegoodtobelucky.TwoGETTINGTHEJOBDONE31Yo

3、urbosswantsyoutofigureitout.Learnwhentostickandwhentoshiftorthedetailswillhangyou.Whenyoucan’tdeliver,don’tsayyes...butbecarefulhowyousayno.ivContentsYourprocrastinationistryingtotellyousomething.Whiningisforkids...andeventhen,noonewantstohearit.Manageyourmeetings...orelse.Co

4、mmonsenseisfartoouncommon.ThreeWHENYOUOPENYOURMOUTH...ANDTHENSOME51Listeningispartart,partscience,andallimportant.Adjustyourcommunicationaccordingly.Saythemagicwords:please,thankyou,andI’msorry.Keepyourmouthshut.Getsmartaboutaskingdumbquestions.Learnhowtopresentwithoutneeding

5、beta-blockers.FourHANDLINGYOURCRITICS69Booksarejudgedbytheircoversandthesameistrueforyou.Don’tbethelastonetofindouthowyou’redoing.Nevertolerateabullyboss—evenifyouhavetoquit.ContentsvYoudon’tneedtobeeveryone’sbestfriend—that’swhatdogsarefor.Yourgreatesttormentormightprovetobe

6、yourgreatestteacher.Knowwheretodrawthelinebetweenself-improvementandself-destruction.Staycoolinthehotseat.FiveWHAT,MEPOLITICAL?91Learntheunspokenrulesofyourworkplace.Twoheadsarebetterthanone,sofindamentor.Don’tletthefearof“suckingup”holdyouback.Whenitcomestogossip,learntheart

7、ofdeflection.Thinklongandhardaboutgoingoveryourboss’shead.Manageyouraffairs:kisswithcaution!SixBRANDINGANDBRAGGING109Thinkofyourselfasacerealbrand.Turnyouraccomplishmentsintoastory.Tootingyourownhornisn’tjustforperformancereviews.viContentsYou’reonlyasgoodasyourlastmovie,soke

8、epyourbragsfresh.Puttherightwordsintheirmouths.Keepyourvisibilitywhe