Laundry-service洗衣服务知识讲稿.pptx

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1、HotelEnglishLaundryServiceWarmingupExercisesTypesofLaundryServiceProceduresofLaundryService1.IntroductionoflaundrysymbolsHANDASHWITHCAREHANDASHONLYMACHINEWASHNORMALMACHINEWASH40℃NOIRONINGWARMIRONUPTO150℃DONOTWASHDONOTDRYCLEANDRYCLEANRECOMMENDEDDONOTTUMBLEDRYDONOTWRINGDONOTBLEACH2.MatchtheEnglis

2、hexpressionsinColumnAwiththeirChinesetranslationsinColumnB.ColumnAColumnB1.blouseA.西裤2.pajamasB.睡衣3.stockingsC.毛衣4.socksD.T恤衫5.trousersE.短裤6.skirtF.短袜7.tieG.夹克8.sweaterH.女衬衫9.shortsI.领带10.vestJ.围巾11.T-shirtK.短裙12.scarfL.背心13.jacketM.长袜TypesofLaundryServiceTypesoflaundryserviceSame-dayservice(co

3、llectedby11:00;returnedonthesameday.)2.Expressservice(collectedalldayandreturnedwithin4hours;with50%extra-charge.)3.Nextdayservice(collectedafter11:00;deliveredbefore19:00nextday.)4.Expresspressingservice(collectedalldayandreturnedwithin1hour;with100%extra-charge.)ProceduresofLaundryServiceProc

4、eduresofLaundryServiceGreetingsAskingtheguesttofillintheregistrationformCheckingtheformProceduresofLaundryServiceCollectinglaundryDeliveringlaundrytotheguestafterlaundryExercises1.FillintheLaundryListaccordingtothesituationgivenbelow.Situation:Mr.SmithinRoom201wantstowashhissuitat4:00p.m.onOct.

5、3rd.Hewillhaveameetingat8:00p.m.thatevening.LaundryListPleasecompletethisformandcallLaundryforcollection.TheGrandTotalwillbechargedtoyouraccount.Name:RoomNo:Date:MarkNo:GuestSignature:□REGULARSERVICE：Garmentscollectedbefore10:00amwillbereturnedthesamedayafter6:00pm.□EXPRESSSERVICE:Garmentswillb

6、ereturnedwithin4hoursfromthetimeofcollection(latestcollection3:00pm).A50%ExpressChargewillbeapplied.GuestcountHotelcountItemsLaundryDry-cleaningPressingAmountshirt8.00waistcoat12.00overcoat22.0010.00jacket16.008.00trousers16.008.00dress17.00suit22.0010.00skirt12.0022.0010.00coat15.00scarf12.006

7、.00ThisformmustbecompletedandsignedbytheguestGuest’sSignatureSubTotal:50%extra-chargeGrandTotalRMB￥2.SentenceFocusI’dliketohavesomelaundrydone．Goodmorning,I’vecometocollectyourlaundry.I’llasksomebodytopickyourlaundryupatonce.Could