KM(知识管理)方法论.pdf

KM(知识管理)方法论.pdf

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时间:2020-03-30

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1、ECONOMICANDSOCIALCOMMISSIONFORWESTERNASIAKNOWLEDGEMANAGEMENTMETHODOLOGY:ANEMPIRICALAPPROACHINCORESECTORSINESCWAMEMBERCOUNTRIESUnitedNationsDistr.GENERALE/ESCWA/ICTD/2003/911September2003ORIGINAL:ENGLISHECONOMICANDSOCIALCOMMISSIONFORWESTERNASIAKNOWLEDGEMANAGE

2、MENTMETHODOLOGY:ANEMPIRICALAPPROACHINCORESECTORSINESCWAMEMBERCOUNTRIESUnitedNationsNewYork,200303-0694CONTENTSPageForeword........................................................................................................................................

3、.......iiiIntroduction..........................................................................................................................................1ChapterI.KNOWLEDGEMANAGEMENT.....................................................................

4、....................3A.Introduction........................................................................................................................3B.Theknowledgecycle...................................................................................

5、.......................7C.Knowledgemanagementenablers......................................................................................11II.KNOWLEDGEMANAGEMENTINITIATIVES...............................................................18A.Bestpractices....

6、..................................................................................................................19B.Virtualcommunitiesofpractice.........................................................................................24C.Portals............

7、.....................................................................................................................28D.Humanresourcesmanagementsupport..............................................................................30E.ICT-basedtools..........

8、.........................................................................................................33III.CASESTUDYONTHETELECOMMUNICATIONSSECTOR......................................37A.Bat

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