修改----英语写作——投诉信.ppt

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1、投诉信（Complaint）投诉信也叫抱怨信。一般是当自己的利益受到侵害、正常生活受到干扰或当社会规范有失规范时，用来表达不满情绪和提出批评。所有的投诉信都有一个共同点：最终是要收信人解决问题，所以需要提出解决方案。如果题目中没有给出解决方案，考生就要根据投诉内容提出自己的解决方案。投诉信的语言要条理清晰、礼貌得体。写作要求（Writingrequirements）投诉信包括以下三部分：1.开头：表明来信要投诉的问题，尽可能做到客观礼貌，给读者留下好印象。Iamwritingtoexpressmydissatisfaction/disappointmentabout…whichIbou

2、ghtfrom…on…Iwouldliketodrawyourattentiontotheproblem/fault…I’mwritingtocomplainaboutthequalityofthe···IboughtlastFridayatyourstore.IamwritingthislettertotellyouhowdisappointedIhavebeenwiththeafter-saleserviceatyourshop.2.主体段落：写明投诉的原因、问题的经过及产生的后果。可以说明具体的理由，也可以描述问题的具体体现方式投诉原因Therewassomedamagetoth

3、epackingcase.Ifoundthesurfaceofsthhadalsocracked.Itisnotwaterproof.Thepictureisbad.Itlosesaboutfiveminuteseveryhour.Thecolorfadedafteronewash.Theadvertisementclaimsthat…,but,infact,…描述心情的句子Icanhardlyputupwithitanymore.Iamnotblaminganyone,but…Thelaststrawcamewhen…Yourincorrectdeliveryhascausedagr

4、eatdealoftroubletous.结尾段：提出问题的解决方案refundmymoneyreplacetheproductchangeitforanotheronetakelegal/furtheractionPleasesendusthereplacementnolaterthanMay30.Pleaselookintothismatteratonceandletusknowthereasonsforthedelay.Wehopethatthegoodswillbesentimmediately.Iwouldbeverygratefulifyoucouldlookintothe

5、matterassoonaspossible.AndIamlookingforwardtoanearlyreply.Iwillappreciateitifmyproblemreceivesdueattentionandgetitsettledsoon.(应得的足够的)DearSir,I’mwritingtoreplacethewatchIboughtfromyourstoreonlinelastweek.Ithasseveralproblems.First,itisnotthecolorthatIordered.Iwantedapinkoneinsteadofsilver.Second

6、,thewatchisn’twaterproofasyouhavedescribedintheadvertisement.Third,thebandofthewatchlooksalittlebitold.Iguessitmusthavebeentornintheprocessofshipping.Besides,whatreallymakesmeangryisthatitdoesn’tshowmetherighttime.Ireallyhopeyoucanconsidertheproblemscarefullyandsendmeanewgood-qualityoneassoonasp

7、ossible.I’mlookingforwardtoyourreply.假如你是美国人JonathanEdwards,目前正在中国工作。由于生活等原因需要学习汉语。2013年2月18日从某公司订购了一台录音机。可是昨天（2月26日）受到邮包时发现包装盒有些损坏。打开包装后发现录音机前部面板已破裂。请写信给该公司经理，希望可以更换一台。录音机型号为：JB/4073;序列号为4703-0461参考词汇：包装盒packingcase破裂crack序