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1、TrainingandDevelopingEmployeesGaryDessler.Humanresourcemanagement(NinthEdition)[M].TsinghuaUniversityPress.2005,187-189Trainingreferstothemethodsusedtogiveneworpresentemployeestheskillstheyneedtoperformtheirjobs.TrainingmightmeanshowinganewWebdesignertheintric
2、aciesofyoursite,anewsalespersonhowtosaleyourfirm'sproduct,oranewsupervisorhowtointerviewandevaluateemployees.Trainingisahallmarkofgoodmanagement,andatackmanageroverlookattheirperil.Havinghigh-potentialemployeesdoesn'tguaranteethey'llsucceed.Instead.theyhavetok
3、nowwhatyouwantthemtodoandhowyouwantthentodoit.Iftheydon't,they'lldothejobstheirway,notyours.Ortheywillimprovise,or,worse,donothingproductiveatall.Goodtrainingisvital.Whythetrainingbusinessisbooming“Training”ismoreinclusivethanitusedtobe.Trainingusedtofocusmost
4、lyonteachingtechnicalskills.suchastrainingassemblerstosolderwiresorteacherstowritelessonplans.Today,suchtechnicaltrainingisnolongerenough.Employerstodayhavetoadapttotechnologicalchange,improveproductandservicequality,andboostproductivitytostaycompetitive.Doing
5、sooftenrequiresremedialeducation.Forexample,qualityimprovementprogramsrequireemployeeswhocanproducechartsandgraphsandanalyzedata.Similarly,today'semployeesneedskills(andthustraining)inteambuilding,decisionmaking,andcommunication,aswellastechnologicalandcompute
6、rskills(suchasdesktoppublishingandcomputer-aideddesignandmanufacturing).Andascompetitiondemandsbetterservice,employeesincreasinglyrequirecustomerservicetraining.Asonetrainerputsit:“wedon'tjustconcentratoronthetraditionaltrainingobjectivesanymore...Wesitdownwit
7、hmanagementandhelpthemidentifystrategicgoalsandobjectivesandtheskillsandknowledgeneededtoachievethem.Thenweworktogethertoidentifywhetherourstaffhastheskillsandknowledge,andwhentheydon’t,that'swhenwediscusstrainingneeds.”Trendslikethesehelpexplainwhytrainingisb
8、ooming.Inonesurvey,about84%ofemployeesreportedlyreceivedsometypeofformaltrainingwhilewiththeircurrentemployers.Onaverage,employeesannuallyreceivedabout45hoursoftraining,aboutone-th
