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1、TrainingandDevelopingEmployeesGaryDessler.Humanresourcemanagement(NinthEdition)[M].TsinghuaUniversityPress.2005,187-189Trainingreferstothemethodsusedtogiveneworpresentemployeestheskillstheyneedtoperformtheirjobs.TrainingmightmeanshowinganewWebdesignertheintricaciesofyoursite,anew
2、salespersonhowtosaleyourfirm'sproduct,oranewsupervisorhowtointerviewandevaluateemployees.Trainingisahallmarkofgoodmanagement,andatackmanageroverlookattheirperil.Havinghigh-potentialemployeesdoesn'tguaranteethey'llsucceed.Instead.theyhavetoknowwhatyouwantthemtodoandhowyouwantthent
3、odoit.Iftheydon't,they'lldothejobstheirway,notyours.Ortheywillimprovise,or,worse,donothingproductiveatall.Goodtrainingisvital.Whythetrainingbusinessisbooming“Training”ismoreinclusivethanitusedtobe.Trainingusedtofocusmostlyonteachingtechnicalskills.suchastrainingassemblerstosolder
4、wiresorteacherstowritelessonplans.Today,suchtechnicaltrainingisnolongerenough.Employerstodayhavetoadapttotechnologicalchange,improveproductandservicequality,andboostproductivitytostaycompetitive.Doingsooftenrequiresremedialeducation.Forexample,qualityimprovementprogramsrequireemp
5、loyeeswhocanproducechartsandgraphsandanalyzedata.Similarly,today'semployeesneedskills(andthustraining)inteambuilding,decisionmaking,andcommunication,aswellastechnologicalandcomputerskills(suchasdesktoppublishingandcomputer-aideddesignandmanufacturing).Andascompetitiondemandsbette
6、rservice,employeesincreasinglyrequirecustomerservicetraining.Asonetrainerputsit:“wedon'tjustconcentratoronthetraditionaltrainingobjectivesanymore...Wesitdownwithmanagementandhelpthemidentifystrategicgoalsandobjectivesandtheskillsandknowledgeneededtoachievethem.Thenweworktogethert
7、oidentifywhetherourstaffhastheskillsandknowledge,andwhentheydon’t,that'swhenwediscusstrainingneeds.”Trendslikethesehelpexplainwhytrainingisbooming.Inonesurvey,about84%ofemployeesreportedlyreceivedsometypeofformaltrainingwhilewiththeircurrentemployers.Onaverage,employeesannuallyre
8、ceivedabout45hoursoftraining,aboutone-th
