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ID:51603591
大小:1.41 MB
页数:62页
时间:2020-03-25
《商务英语沟通listeningskill.ppt》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、Topic2:Listeningskills聆听技巧Whichdoyouprefertalkingorlistening?ThelisteningprocessWhilehearingisapassiveprocess,listeningisaconscious,knowingresponsetothemessage.Thelistenerhearssounds,interpretsthosesoundsandattachesmeaningtothesoundsinthemessage.Whatislistening?Throughlistening,
2、westore,classifyandlabelinformation.Listening,therefore,involvesattention,interpretationandunderstanding.listeningtoanotherpersontakestimeandeffort.Alistenerwhoreallyunderstandsthesender’sintendedmessageisaneffectivelistenerwhocanmatchthelisteningapproach--activelistening,inform
3、ationallisteningandevaluativelistening–tothelisteningpurpose.ActivelisteningTheactiveapproachisusedwhenalistenerwantstohelpthesendersolveaproblemortounderstandthecontentandfeelingsinthemessage.Thelistenerlistensactivelyandwithfilteringcommunicationinformationonthebasisofpastexpe
4、riencesempathy.Activelisteningfocusesattentionandprovidesfeedback,allowingspeakerstoexpresstheirfeelingsandidentifytherealcauseofthosefeelings.Attending,encouragingandreflectivelisteningarethetechniqueswhichallowthelistenertogivethespeakertheirfullattentionuntilthespeakerisablet
5、ocommunicatetherealmessage.Attending1.Encouraging2.3.ReflectingActivelisteningskillsAttendingskills参与1.FocusonthespeakerInattendinglistening,listenersfocusonthespeakerbygivingtheirphysicalattentiontotheotherperson.Theyusetheirwholebodytoprovidefeedbackthatassuresthespeakerofthei
6、rtotalattention.Eye-contactPostureBodymovementsCommunication(especiallynegotiation)isnotonlyacommunicationthroughwords,butwiththehelpofbodylanguage.Watchothers’eyes,hands,andbody.Whatmightbegoingonthatisnotbeingspoken?“人的眼睛和舌头所说的话一样多,不需要词典,却能够从眼睛的语言中了解整个世界,这是它的好处。”---拉尔夫·沃尔多·爱默生
7、(1)EyecontactUsesupportiveeyecontactFocuseyesonthespeakerwithoutbeingintimidating(吓人的)Avoidstaringdirectlyatthespeakerforlongperiodsasthespeakermayfeeluncomfortable.1.根据目光凝视讲话者时间的长短来判断听者的心理感受30%-60%2.眨眼频率有不同含义*towinkyoureyes5-8timesWinkyoureyes1secondThepersonwhoavoidseyecontact
8、showsthatheorsheistendtobeself-disguised.广东有一句谚
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