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时间:2020-03-14
《高中英语投诉信.ppt》由会员上传分享,免费在线阅读,更多相关内容在行业资料-天天文库。
1、12.投诉信【】文体概述投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。在语言方面,要注意把握分寸,要公平、公正。投诉信应包括三个方面的内容:1.表明写信目的,投诉的内容。2.投诉的具体原因。3.希望得到的结果。常用语块1.抱怨________________________2.表达不满________________________3.忍受________________________4.对……满意________________________5.糟糕的服务________________________poo
2、rservicecomplainaboutconvey/expressone’sdissatisfactionputupwith/bearbecontent/satisfiedwith6.采取措施________________________7.解决问题________________________8.预防……发生________________________9.调查此次事件________________________10.以粗鲁的方式________________________inarudemannertakemeasuresdealwith/
3、solvetheproblemprevent…fromhappeninginvestigate/lookintothematter/incident11.向……道歉______________________12.出乎意料______________________13.不用说______________________14.尽快______________________15.把某事牢记在心______________________makeanapologyto…/apologizeto…outofone’sexpectationneedlesstosay
4、assoonaspossiblebearsth.inmind套用句式我写信是投诉关于……2.这几年我对你们的服务都很满意,但是我写信是表达关于……的不满。2.Ihavebeencontent/satisfiedwithyourserviceforyearsbutIamwritingtoexpressmydissatisfactionabout…1.Iamwritingtocomplainabout…3.我对……不满意有一些主要原因。首先,……更糟糕的是,……最后,……3.TherearesomemainreasonswhyIamnotcontentwith…A
5、tfirst,…What’sworse,…Eventually,…4.我真诚地希望你能认真调查这件事情,以及采取恰当的措施防止类似事件再次发生。5.你若能尽快采取措施处理这个问题,我将感激不尽。4.Isincerelyhopethat/Itismysincerehopethatyouwilllookinto/investigatethematter/incidentseriouslyandpropermeasuresshouldbetakentopreventsuchanincidenthappeningagain.5.Iwouldappreciateitve
6、rymuchifyoucouldtakemeasurestodealwith/solvetheproblemassoonaspossible.习作修改(做短文改错,背经典范文)DearSir,I’mwritingtoexpressmydissatisfactionaboutthemobilephoneofDephone-S250Iboughtin20thApr.2015atTeemall.Tendaysbeforethat,itdidn’tringorsenttextmessages.ThenItookthemtotheseller,butwastoldtha
7、tthemodelhadbeensoldoutandIhadtowaitatleastthreemonthforanewone.LaterIwenttotherepairman.onaftersenditmonthsHesaidsinceitwasanewmodelinChina,itwasimpossiblytofixitwithouttherightspareparts.Iwassodesperateonhearthat.WhatcanIwaitthatlong?Therefore,Isincerelyhopeyoucansendtomeanewoneof
8、samemodel.Iwouldgre
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