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ID:50297618
大小:1.13 MB
页数:13页
时间:2020-03-05
《ISO20000体系标准讲解.pdf》由会员上传分享,免费在线阅读,更多相关内容在行业资料-天天文库。
1、ISO20000在全面风险管理中的位置(公司治理层面)风险(IT治理层面)•人员•流程•系统•外因BSIManagementSystemsCertification(Beijing)Co.,Ltd.1ISO20000与ITIL-ITIL是IT服务管理的最佳实践,是ISO20000的主要依据3.管理体系的要求4.策划和实施服务管理5.新的或变更的服务6.服务提供流程组能力管理服务级别管理信息安全管理服务持续性服务报告ISO20000IT服务预算和会计和可用性管理9.控制流程ITIL配置管理变更管理8.解决流程7.关系流程组10.发布流程组突发事件管理业务关系管理发布管理问
2、题管理供应商管理BSIManagementSystemsCertification(Beijing)Co.,Ltd.2ITIL&CobitBSIManagementSystemsCertification(Beijing)Co.,Ltd.3关系:ITIL、CMMI、COBIT、PMBOK在IT软硬件的生命周期中的作用ITIL涵盖IT基础架构的生命周期中的所有活动。BSIManagementSystemsCertification(Beijing)Co.,Ltd.4ManSatisfyeAsCustomersagITReleaseInfrsetsandePlanningt
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