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1、AbstractAtpresentChineseofreformandopeninguphasenteredintothedeepwaterarea,theupwardpressureoneconomicgrowth,asChineseeconomicvane,barometerofthefinancialindustry,toreflectmoreobviouspressure.FromComradeXiaopingputforwardthestrategyofreformandopeninguptonow23years,thechange
2、sinturntheworldupsidedownChinaleapfromthecost,thesecondlargesteconomyintheworldwithinafewyearsanewChinaathousandthingswaittobedone,allwalksoflifehavebeenrapiddevelopment,especiallyinthefinancialindustry,toreformthedividend,growthanddevelopmentofthemostobvious.Theinsurancein
3、dustryhasbecomeabranchofcompleteintheworldfinancialindustry,whetheritissalessystem,serviceclaimsmodeoroperationmodulehavebeenalmostperfect,butasanewpowerChinafinance,therapidgrowthoftheinsuranceindustryisbeobvioustopeople,butrapidgrowthisadouble-edgedsword,althoughthesizean
4、dgrowthoftheinsuranceindustryspeedistherapidincreaseinthestage,Itshowssalessystemvulnerabilities,claimsservicemodeisrelativelybackward,operationmodelistoosimple,especiallytheservicemodeofthemostprominentissues,reflectedintheserviceexperienceispoor,slowprogressandtheinternal
5、linkageclaimsoutoftouch,withthemajorityofpeoplefornotunderstandingofinsurance,financingthoughttooconservative,lagandsingle,thuscausesthecitizentoinsuranceappeartoconflictwiththeheart.Itislargelyaffectedthehealthydevelopmentoftheinsuranceindustry.Chinapeaceasthefirstjoint-st
6、ockinsurancecompany,inashortspanof27yearshasgrownintoafinancial,insurance,banking,investmentasoneoftheenterprisesinthefieldoffinance,insurance,PingAnProperty&casualtyinsurance;theinvestmentinthefieldofLuJINinrecentyearsthedevelopmentofPingAnbankintheindustryandcustomersofth
7、emasseshasagoodreputationandinfluence.InIIItheForbessixty-secondranking,FORTUNE500ranking128,BRANDZ100rankedfirst.Oneofthefirstpeaceistoenhancethecustomerexperienceandinnovationindevelopment.Insuranceindustryispresentedinthispaper,specifictotheChinapeace"acounter-"servicemo
8、dearediscussed,thefirstchapterelaboratedtheresearchmentalityandtheresearch"acounte
