投诉信模板及范文.ppt

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1、投诉信（LetterofComplaint）在人们的生活中经常会发生一些事情，比如消费利益受损、正常生活和工作受到干扰等等令人伤脑筋的事情，有时写封投诉信不失为一个解决的办法。投诉信是当事人对某产品或服务表示不满意的一种书信形式，格式与其他书信类似。投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾；实事求是地阐述问题发生的经过，切记不要夸大其词；指出问题引起的后果；提出批评及处理的意见或敦促对方采取措施或者提出所希望的赔偿以及补救方式。投诉信的结构（1）开头：自我介绍，交代投诉内容，表明本信的目的和要求。（2）正文：说明情况

2、，讲清利害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。（3）结尾：表达希望问题得到迅速恰当解决的强烈愿望，希望尽快得到满意的答复。A范文（日期）Aug.8,2003DearSirs,（称呼）IamwritingtocomplaintoyouaboutthepairsofshoesthatIboughtfromyourshopduringtheMayDay.WhenItookitbackhome,Ifoundtherewassomethingwrongwiththeshoes.Asyouwillre

3、alize,Iwasextremelyupsettodiscoverallthis.Iamreturningtheshoeswiththisletterandlookforwardtoreceivinganewoneofthesamesize.正文（结束敬语）Yourstruly（签名）LiMing投诉信May16,2004DearSirorMadam,I’mwritingthislettertocomplainaboutacamera,whichIboughtinyoursupermarketlastmonthwhenIwasinS

4、henzhenonbusiness.Itookalotofpicturestherewithit.Butwhenigothomeandhadthefilmdeveloped,Ifoundnothingprintedatall.Iamveryupsetaboutit.IhavealreadysentthecamerabacktoyoubypostandstronglyinsistthatyoureplaceItorrefundmeassoonaspossible.Yoursfaithfully,FuYaoB格式要求Iamwritingt

5、ocomplaintoyouaboutthe__________thatIboughtfromyourshopduring__________.WhenItookitbackhome.Ifoundtherewassomethingwrongwiththe________.Asyouwillrealize,Iwasextremelyupsettodiscoverallthis.Iamreturning_________withthisletterandlookforwardto_________________.C可选用的句子和短语1.

6、I'mwritingtoyouabout___(产品)thatIbought___(时间、地点)2.Itdidn'twork.(broken,missing)3.Itwastedmytime.(noisy,mademeheadache)4.Ihopeyoutogivebackmymoney.(changetoanewonerepairquickly)5.Istronglyinsistthatyouchange…orhaveitrepairedassoonaspossible.6.Wewouldappreciateitverymuchi

7、fyoucouldgiveustherefund.投诉信常用语1)有礼貌地说明所犯错误或指出问题1.Iamwritingtocomplainabout---2.Iwritetoexpressmyconcern/dissatisfactionabout3.Iwouldliketoexpressmydisappointmentabout---4.Wehavereceivedyour(invoice/consignment)5.Withreferencetoyourinvoiceof---Imustpointout---6.Accordin

8、gto---,thecorrectfigureis---7.Oncheckingthegoods,wediscoveredthat200radiosweremissing.8.Yourinvoicestatesthatt