投诉信及回复范文.doc

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1、假如你是王华，在第一百货商店买了一部SQ200手机，发现手机有质量问题，写信给商店经理投诉。内容如下：1．不能拍照，不能收发信息，等等。。。2．希望对方可以允许你退货或者是换部新手机。3．写信日期是2008年12月21日。注意书信格式。No.7JiangNanRoad,ChongqingCity,ChinaDec.21st,2008DearManager,MynameisWangHua.IamwritingthislettertotellyousomeproblemsabouttheSQ200cellphon

2、ewhichIboughtfromtheFirstSuperStoreonDec.the18th.Firstofall,thecellphonecannotbeusedtotakepictures.Itseemsthatthereissomethingwrongwiththecamera.Second,Icanneitherreceivenorsendmessagesthroughthiscellphone.Moreover,thebutterypoweristooshorttolastforoneday.B

3、ecauseoftheaboveissues,Irequirethatyoueitherallowmetoreturnthiscellphoneandyourefundthemoneytomyaccountorgiveanothernewphonetome.Ifyouhaveanybettersuggestionspleasecontactmeassoonaspossible.Thankyou!YoursCustomer,WangHua.假如你是第一百货公司的经理吴刚，针对上文给予回复。Dec.30th,20

4、08DearMr.Wang,MynameisWuGang,theGeneralManagerfromTheFirstSuperStore.Firstofall,Iwouldliketosaysorryaboutyournewphoneandthankyoufortellingusabouttheseproblems.AsfarasyourSQ200cellphoneisconcerned,Isuggestthatyoureturnitbacktoourstoreandwewillgiveyouanothero

5、ne.Thechargewillbeallonus.Inordertoexpressourregrets,weplantosendyouagiftcard.Ipromisethenewcellphoneisgoingtobeperfect!Finally,wearesorryagainandhopeyouwilllikethenewcellphone!Ifyouhaveanyquestions,pleasefeelfreetocontactme.Haveagoodday!Sincerely,WuGang.