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1、2016全国职业院校技能大赛中职组酒店服务赛项客房中式铺床项目英语口试题库情景应答及答题要点：1.Q：Howdoyourespondifaguestwantstobuysomethingnicetotakebacktohislittlegirl?A：Iwillrecommendthehotelgiftshoptotheguest.Andiftimepermits,Iwillrecommendthelocalmarkettohimaswell.2.Q：Youcometomakeuproomforague
2、st,buthetellsyouthatheprefersitlaterbecauseheisbusydoingsomepaperwork,whatwillyousay?A：Iwillsay:That’sallright.Iwillcomebacklater.Whattimewoulditbeconvenientforyou,sir?3.Q：Youaremakinguproomswhenaguestcomesandasksyoutorescheduleandcleanuphisroomnow,sinc
3、eheishavingavisitorinanhour.Whatwillyousay?A：Iwillsay:Weusuallydothecheck-outroomsfirst,butwecanmakeuproomsearlieronrequest.4.Q：Whatwillyoudoiftheguestsaysthatshewantstouseherhairdryer,butit’s110volts?A：IwilltelltheguestthattheelectricalvoltageinChinais
4、220volts.AndIwillsendheratransformerorahairdryerfor220volts.5.Q：Iftheguestsaysthathewillleaveandcomeback2dayslater,andheisnotabletotakethelaundrythenextday.Whatwillyousay?A：Iwilltellhim:theyprovide“hold-for-return”serviceintheLaundryDepartment,whereheca
5、nhavehislaundrykeptuntilhereturns.6.Q：Youaregoingtodoturn-downservicefortheguest,butheisworking,whatwillyoudo?A：Iwillasktheguestifhe’dlikemetodotheturn-downservicenow.Ifnot,Iwillask11himwhenitwillbeconvenientforhim.2.Q：Whatwillyousayiftheguesttellsyouth
6、etemperatureintheroomisnotagreeable?A：Don’tworry.Iwilladjusttheair-conditioningforyou.3.Q:Iftheguestcomestoyouandsayshecan’topenthedoorwiththekeytohisroom,whatwillyoudo?A:Iwillgoandhaveacheckwithhim,andhelptohavehiskeychangedifnecessary.4.Q：Whatdoyouask
7、soastoseewhethertheguestneedssomemorehelp?A：Goodafternoon.Iseverythingallright?IsthereanythingelseIcandoforyou?5.Q：Iftheguestcomplainsthatthereishairalloverinthebathroom,whatwillyoudo?A：Iwillapologizefirst,andthenIwilltelltheguestwe’llhavearoomattendant
8、takecareofthisimmediately,ashygieneandtidinessisourtoppriority.6.Q：TrytointroducethedifferenttypesandstylesofroomsinthehoteltoMr.Bellowswhoismakingareservationoverthephone.A：Whatkindofroomwouldyoulike,Mr.Bellows?Wehavesinglerooms
