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1、1-2017全国职业院校技能大赛酒店服务赛项客房中式铺床项目英语口试题库2017年自治区暨全国职业院校技能大赛中职组酒店服务赛项客房中式铺床英语口试题库情景应答及答题要点：1.Q：Howdoyourespondifaguestwantstobuysomethingnicetotakebacktohislittlegirl?A：Iwillrecommendthehotelgiftshoptotheguest.Andiftimepermits,Iwillrecommendthelocalmarkettohimaswell.2.Q
2、：Youcometomakeuproomforaguest,buthetellsyouthatheprefersitlaterbecauseheisbusydoingsomepaperwork,whatwillyousay?A：Iwillsay:That’sallright.Iwillcomebacklater.Whattimewoulditbeconvenientforyou,sir?3.Q：Youaremakinguproomswhenaguestcomesandasksyoutorescheduleandcleanup
3、hisroomnow,sinceheishavingavisitorinanhour.Whatwillyousay?—————————————————————————————————————————————————————A：Iwillsay:Weusuallydothecheck-outroomsfirst,butwecanmakeuproomsearlieronrequest.4.Q：Whatwillyoudoiftheguestsaysthatshewantstouseherhairdryer,butit’s110vo
4、lts?A：IwilltelltheguestthattheelectricalvoltageinChinais220volts.AndIwillsendheratransformerorahairdryerfor220volts.5.Q：Iftheguestsaysthathewillleaveandcomeback2dayslater,andheisnotabletotakethelaundrythenextday.Whatwillyousay?A：Iwilltellhim:theyprovide“hold-for-re
5、turn”serviceintheLaundryDepartment,wherehecanhavehislaundrykeptuntilhereturns.6.Q：Youaregoingtodoturn-downservicefortheguest,butheisworking,whatwillyoudo?A：Iwillasktheguestifhe’dlikemetodotheturn-downservicenow.Ifnot,Iwillaskhimwhenitwillbeconvenientforhim.7.Q：What
6、willyousayiftheguesttellsyouthetemperatureinthe—————————————————————————————————————————————————————roomisnotagreeable?A：Don’tworry.Iwilladjusttheair-conditioningforyou.8.Q:Iftheguestcomestoyouandsayshecan’topenthedoorwiththekeytohisroom,whatwillyoudo?A:Iwillgoandh
7、aveacheckwithhim,andhelptohavehiskeychangedifnecessary.9.Q：Whatdoyouasksoastoseewhethertheguestneedssomemorehelp?A：Goodafternoon.Iseverythingallright?IsthereanythingelseIcandoforyou?110.Q：Iftheguestcomplainsthatthereishairalloverinthebathroom,whatwillyoudo?A：Iwilla
8、pologizefirst,andthenIwilltelltheguestwe’llhavearoomattendanttakecareofthisimmediately,ashygieneandtidinessisourtoppriority.11.Q：Trytointroduceth
