1-2016全国职业院校技能大赛酒店服务赛项客房中式铺床项目英语口试题库-1

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1、1-2016全国职业院校技能大赛酒店服务赛项客房中式铺床项目英语口试题库-12016全国职业院校技能大赛中职组酒店服务赛项客房中式铺床项目英语口试题库情景应答及答题要点：1.Q：Howdoyourespondifaguestwantstobuysomethingnicetotakebacktohislittlegirl?A：Iwillrecommendthehotelgiftshoptotheguest.Andiftimepermits,Iwillrecommendthelocalmarkettohimaswell.2.Q：Youcometomakeuproomforaguest,bu

2、thetellsyouthatheprefersitlaterbecauseheisbusydoingsomepaperwork,whatwillyousay?A：Iwillsay:That’sallright.Iwillcomebacklater.Whattimewoulditbeconvenientforyou,sir?3.Q：Youaremakinguproomswhenaguestcomesandasksyoutorescheduleandcleanuphisroomnow,sinceheishavingavisitorinanhour.Whatwillyousay?—————

3、————————————————————————————————————————————————A：Iwillsay:Weusuallydothecheck-outroomsfirst,butwecanmakeuproomsearlieronrequest.4.Q：Whatwillyoudoiftheguestsaysthatshewantstouseherhairdryer,butit’s110volts?A：IwilltelltheguestthattheelectricalvoltageinChinais220volts.AndIwillsendheratransformeror

4、ahairdryerfor220volts.5.Q：Iftheguestsaysthathewillleaveandcomeback2dayslater,andheisnotabletotakethelaundrythenextday.Whatwillyousay?A：Iwilltellhim:theyprovide“hold-for-return”serviceintheLaundryDepartment,wherehecanhavehislaundrykeptuntilhereturns.6.Q：Youaregoingtodoturn-downservicefortheguest,

5、butheisworking,whatwillyoudo?A：Iwillasktheguestifhe’dlikemetodotheturn-downservicenow.Ifnot,Iwillaskhimwhenitwillbeconvenientforhim.7.Q：Whatwillyousayiftheguesttellsyouthetemperatureinthe—————————————————————————————————————————————————————roomisnotagreeable?A：Don’tworry.Iwilladjusttheair-condit

6、ioningforyou.8.Q:Iftheguestcomestoyouandsayshecan’topenthedoorwiththekeytohisroom,whatwillyoudo?A:Iwillgoandhaveacheckwithhim,andhelptohavehiskeychangedifnecessary.9.Q：Whatdoyouasksoastoseewhethertheguestneedssomemorehelp?A：Goodafternoon.Iseverythingallright?IsthereanythingelseIcandoforyou?110.Q

7、：Iftheguestcomplainsthatthereishairalloverinthebathroom,whatwillyoudo?A：Iwillapologizefirst,andthenIwilltelltheguestwe’llhavearoomattendanttakecareofthisimmediately,ashygieneandtidinessisourtoppriority.11.Q：Trytointroducethe