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1、酒店各部门实用英语一.预订服务Goodmorning.ThisisRoomreservation.May1helpyou?早上好，客房预订处，我能为您做什么？Whatkindofroomwouldyouliketoreserve?您想订哪种类型的房I'可？Asingleroomoradoubleroom?要单人间还是双人房间？Forwhichdatesdoyouwanttobooktherooms?您想订哪儿天的房间呢？Whattimewillyoubearriving?您将在何时到达？MayI
2、knowyourname?您能告诉我您的名字吗？Howlongwillyoubestaying?您将要住多久？Fdliketoconfirmyourreservation.我要确认一下您的预订。Fllchecktheroomavailability・我查查客房预订情况。YoushouldpayadepositofUS$1000beforehand.您应预期付1000美元的定金。Thereisa10percentdiscount.10%的折扣。二、接待服务Whatkindofroomwouldyo
3、ubeprefer?您要什么样的房间？Haveyougotabooking?您预订了吗？Asingleroomoradoubleroom?要单人间还是双人房间？Adoubleroomcosts368Yuanpernight.双人房的房价是每晚368元。Breakfastisalsoincluded・早餐也包括在内。MayIseeyourpassport?我能看一下您的护照吗？Couldyoufillinthisform,please?请您填一下这张登记表好吗？Thisisyourroomcard
4、androomkey?这是您的房卡和房间钥匙。Couldyousignyourname,please?请您签一下名，好吗？Ifyouleaveafter6:00p.m,you'llhavetopaythefullaccount.晚上六点以后退房，按全天收费计算.YouUlhavetoregisterindividually,please.请你们分开登记。Howwouldyouliketopay、sir,incashorbycreditcard?先生，请问您是用现金付款还是用信用卡付账？Ifeel
5、terriblysorry・thisisthebusiestseasonandallkindsofroomsarefullybooked・非常抱歉，这个季节人多，各种房间都订满了。Doyouknowwhichunitisresponsibleforthereception?您知道您是由哪个单位负责接待的吗？Couldyoukeepyourroomkeyuntilyoucheckout?请您在住宿期间口己保管钥匙，直到结帐离开。三、收银服务Hereisyourbill.It's2000Yuanin
6、all.这是您的账单。总共2000元。Howwouldyouliketopay,sir,incashorbycreditcard?先生，请问您是用现金付款还是用信用卡付账？Pleasecheckitandsignhere.请核对一下，在这里签个字。Iwillwriteoutareceiptforyou•我给您开一张收据。MayIcheckthedetailsforyou,please?我能为您核对账单上的详细内容吗？Doyouhaveanychargesforthismorning?您今天是否挂
7、帐用酒店的服务？WeTIhavetochargeyou$10extra.我们要向您额外收10美元。Didyoumakeanyphonecallsfromroom,sir?先生，您从房间打过电话吗？Excuseme,sir,butIdon'tthinkthatwillbeenough-先生，对不起，我认为钱数不够。1amsorry,sir,therehasbeenanerrorinyourbill.Pleasewaitaminutewhile1correctit.对不起，先生，您的帐单算错了。请稍
8、候，我马上把它改过来。Isyourbaggagedownyet,sir?Couldyoucheckoutafteryourbaggagehavebeenbroughtdown,please?先生，您的行李拿下來了吗？能请您在行李拿下來后再结帐吗？Sorry,yourcreditcardhasbeenstoppedpaying.Accordingtotheregulationsofbank,itmustbecancelled・对不起，您的信用卡已经止付。根据银行规定要取消。礼宾部MayItakey
