CHAPTER 3 Individuals, Jobs, and Effective HR Management

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1、CHAPTER3Individuals,Jobs,andEffectiveHRManagementAfteryouhavereadthischapter,youshouldbeableto:●IdentifythreeareaswhereHRdepartmentsshouldsetperformancegoals.●Describeyourcurrentjobusingthejobcharacteristicsmodel.●Discussadvantagesanddisadvantagesofworkteams.●Compareandcontrastwaysofdealingwi

2、thturnoverandabsenteeism.●EnumeratewaystocollectdataforevaluatingHRperformance.●SummarizetheprocessofevaluatingHRperformance.HRTRANSITIONSEffectiveHR:LinkingIndividualsandJobsSuccessfully“Asuccessfulcompanycan’tbeatwarwithitsownemployees.”ThekindsofHumanResourcessystemsandpracticesthatorganiz

3、ationsdevelopdiffertosomeextent.Theyevolveinresponsetodifferentcircumstances,butitisbecomingclearthatHRmanagementdoesaffectanorganization’seffectivenessandabilitytocompete.Threeexamplesaregivenheretoshowhowtherelationshipsamongindividuals,jobs,andeffectiveHRmanagementcanaffectanorganization.P

4、lasticsLumberCompany:InAkron,Ohio,AlanRobbinsstartedasmallfactorythatconvertsoldmilkandsodabottlestofakelumberusedinpicnictables,fences,etc.Hismajorproblemshavebeenwithhisemployees.Heintentionallyputhisfactoryinadowntownlocationandhiredlocalresidents.Whenhebegan,hewaslaxandfriendly—hewouldbre

5、akoutcoldbeersforeveryoneattheendofashift,orgrantemployeespersonalloans.AturningpointcamewhenMr.Robbinshadtofiretwoworkersforfightingontheworkfloor.Onewasroamingthefactorylookingfortheotherwithanironbarinhishand.Bothmenfiledforunemploymentcompensation,andfiledracialdiscriminationcomplaints.Mr

6、.Robbinsrealizedhislaissez-faireapproachtoHRwasnotgoingtowork.Othertoughissuesinvolvingalcoholanddrugsatworkalsoemerged.Inonemonth,hehadtofirefourofhis50employeesforcocaineandothersubstanceabuseproblems.Absenteeismisaconstantproblem.Soisthethreatoflawsuitsandinjuryclaims,aswellasdiscriminatio

7、nandunemploymentclaims.InresponseMr.RobbinshasbuiltelaborateHRdefensesagainstsuchproblemsandsayshenolongertrustshisemployeesasmuchasheoncedid.HissolutionisanHRsystembuiltaroundathickemploymentmanualoutliningwhatwillbetoleratedandwhatwillnot.N