《沟通与管理》ppt课件

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1、PowerPointPresentationbyCharlieCook©CopyrightTheMcGraw-HillCompanies,Inc.,2003.Allrightsreserved.PartIVLeadingChapter10CommunicationLearningObjectives：Afterstudyingthechapter,youshouldbeableto:1．Explainwhyeffectivecommunicationhelpsanorganizationgainacompetitiveadva

2、ntage.2．Describethecommunicationprocess,andexplaintheroleofperceptionincommunication.3．Defineinformationrichness,anddescribetheinformationrichnessofcommunicationmediaavailabletomanagers.2LearningObjectives(cont’d)4．Describethecommunicationnetworksthatexistingroupsan

3、dteams.5．Explainhowadvancesintechnologyhavegivenmanagersnewoptionsformanagingcommunications.6．Describeimportantcommunicationskillsthatmanagersneedassendersandreceiversofmessages.3CommunicationI.CommunicationandManagement沟通与管理II.CommunicationNetworks沟通网络III.Technolog

4、icalAdvancesinCommunication沟通中的技术进步IV.CommunicationSkillsforManagers管理者的沟通技巧ChapterOutline4ChapterOutlineI.CommunicationandManagementTheImportanceofGoodCommunicationTheCommunicationProcessTheDangersofIneffectiveCommunicationCommunicationMediaII.CommunicationNetworks

5、*CommunicationNetworksinGroupsandTeamsOrganizationalCommunicationNetworksExternalNetworks5ChapterOutline(cont’d)III.TechnologicalAdvancesinCommunicationTheInternetIntranetsGroupwareIV.CommunicationSkillsforManagers*CommunicationSkillsforManagersasSendersCommunicatio

6、nSkillsforManagersasReceiversUnderstandingLinguisticStyles6I.CommunicationandManagement沟通与管理*CommunicationThesharingofinformationbetweentwoormoreindividualsorgroupstoreachacommonunderstanding.1.ImportanceofGoodCommunicationIncreasedefficiencyinnewtechnologiesandskil

7、lsImprovedqualityofproductsandservicesIncreasedresponsivenesstocustomersMoreinnovationthroughcommunication7I.CommunicationandManagement2.TheCommunicationProcess沟通的过程2.1Phases（阶段）oftheCommunicationProcess:Transmissionphase传送阶段inwhichinformationissharedbytwoormorepeop

8、le.Feedbackphase反馈阶段inwhichacommonunderstandingisassured.8I.CommunicationandManagement2.2Theprocessstartswithasender发送者(anindividualorgrou