埃森哲 - Workforce Analysis：Human Capital Findings at the Program Support Center 英文文献资料

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1、WorkforceAnalysis:HumanCapitalFindingsattheProgramSupportCenterMay17,2005Agenda•PartI–ProgramSupportCenter(PSC)OverviewandtheCaseforWorkforceAnalysis•PartII–OverviewoftheHumanCapitalDevelopmentFramework(HCDF)Process•PartIII–HCDFFindingsfortheProgramSupport

2、Center•PartIV–PSC’sActionPlan2PartI–ProgramSupportCenterOverviewandtheCaseforWorkforceAnalysisAbouttheProgramSupportCenter(PSC)Mission:ThePSCistheSharedServicesProviderfortheU.S.DepartmentofHealthandHumanServices(HHS).Assuch,thePSCprovidesafullrangeofsuppo

3、rtservicestoHHSandotherFederalagencies,allowingthemtofocusontheircoremission.Offerings:ThePSCprovidesover50productsandservicesintheareasof:–AdministrativeOperations–HumanResources–FederalOccupationalHealth–StrategicAcquisitions–FinancialManagementCharacter

4、istics:ThePSCisa$500Morganizationwithapproximately1000employees.Itwasmadea“fee-for-service”entityin1995soreceivesnobudgetandmustcoveritsowncoststhroughcustomerrevenue.Assuch,itsculturehasbecomeverybusiness-oriented.4WorkplaceChangesIn2002,sixyearsafterbeco

5、mingFFS,theProgramSupportCenterbegananintensive“WorkplaceModernization”effortwhichincluded:•BusinessProcessReengineering(BusinessCaseAnalyses)•ChangestoCosting,PricingandBilling•ManagerEmpowerment•BenchmarkingBestPractices•PerformanceLogicModel(Performance

6、StandardsandMetrics)•ServiceLevelAgreements•OfficeofBusinessTechnologyOptimization5ThePSCBusinessArchitectureFocusbetweenFocusbetween2002andnow2003andnowBUSINESSWORKFORCETECHNOLOGY•BusinessCaseAnalysis•OrganizationalDesign/•Development•CustomerRelationship

7、Development•ExecutionManagement(CRM)•Skills/Competencies•Operations•Benchmarking•Training•Interfaces•KeyPerformance•Recruitmentand•SecurityIndicatorsRetention•DatabaseMgmt•CapitalInvestment•Performance•TechnicalSupport•CostManagementManagement•IntegratedGo

8、vernance•InternalandExternalCommunication6WhyConductaWorkforceAnalysis?•Focusonreengineeringand•Ensurethatwearefocusedonreinventingourbusinessidentifyingtheskillandknowledgeprocessesdemandedananalysisrequirem