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大小:458.68 KB
页数:17页
时间:2019-06-24
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1、ServiceDefinitionCiscoSolutionSupportDataCenterSolutionsServiceDefinitionJune2018©2015Ciscoand/oritsaffiliates.Allrightsreserved.ThisdocumentisCiscoPublicInformation.Page1of17ContentsAboutThisDocument........................................................
2、......................................................................................3CiscoSolutionSupportOverview..........................................................................................................................4EligibleCiscoDataC
3、enterSolutionsandEngineerExpertise............................................................................4CiscoandSolutionPartnerProductCoverage.....................................................................................................5CoreP
4、roducts.......................................................................................................................................................6CiscoAccountableProducts.........................................................................
5、........................................................6SolutionPartnerAccountableProducts................................................................................................................6CustomerRequirements................................
6、.........................................................................................................6ProcessesforResolvingSolution-LevelIssues...................................................................................................7OpeningaC
7、iscoSolutionSupportCaseforCiscoorSolutionPartnerProducts..................................................8WorkingwithCiscoSolutionSupportEngineers...................................................................................................8EligibleP
8、roductsandCoverageLevelsforCiscoDataCenterSolutions........................................................10CoverageLimitationsandExclusionsforCiscoDataCenterSolutions........................................
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