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1、总机日常英语对话Dialogue1TransferringCalls转接电话(1)Staff:DragonLakePrincessHotel,**speaking.MayIhelpyou?您好,九龙湖公主酒店,请问有什么可以帮您?Guest:Hello,PutmethroughtoRM5201,please!您好,请帮我转5201房间!Staff:MayIknowtheguestname,please?请问房间客人贵姓?Guest:Yes,He’snameisSam.他叫做萨姆。Staff:(Checkthecomputer)Ma
2、yIhaveyourname,Madam?(查询电脑)请问您贵姓小姐?Guest:MissChen.姓陈。Staff:Waitamoment,MissChen;I’mconnecting/transferring/puttingthroughforyou.陈小姐,请您稍等,我帮您转过去。(Connecting…)GoodeveningMr.Sam.ThisisOperator**speaking.HereisacallbyMissChen,wouldyouliketoreceiveit?(转接中)晚上好,萨姆先生,这里是总机,有位
3、陈小姐来电,请问您接听吗?Roomguest:Yes,thanks.好的,谢谢。Staff:Youarewelcome,waitamoment,please.不客气,请稍等。TransferringCalls转接电话(2)Staff:Goodafternoon.Operator.LiXiaspeaking.HowcanIhelpyou?下午好!总机,能为您效劳吗?Guest:Goodafternoon.I’dliketocallmyfriend.Heisstayinginmainbuildingofthehotel.Couldyo
4、uputmethrough?下午好!我想打电话给住在酒店主楼的朋友,你可以帮我转接吗?Staff:Forroom-to–roomcalls,pleasedialtheroomnumberdirectly.Thereisnochargeforhousecalls.房与房之间互打请直接拨房间号即可,房间之间互打电话是免费的。Guest:Thankyoufortheinformation.Bytheway,howshallIgetthroughtoaclientinanotherhotelofthecity?谢谢你,顺便问一下,请问如何
5、拨打本市的另一间酒店的电话呢?Staff:pleasedial9firstandthenthenumber.请先拨9,然后再拨电话号码。Guest:Isee.Well,whataboutphonecallsoutsidethecity?I’dliketocallGuangzhou.那外地电话又是怎么打呢?我想拨打广州的电话。Staff:Forcallsoutsidethecity,pleasedial9andthentheareacodeandthenumber.打外地电话,请先拨9,再拨区号和电话号码。Guest:HowcanI
6、makeaninternationalcall?请问国际电话又是怎么打呢?Staff:ThecountrycodesarelistedintheServiceDirectoryinyourroom.Pleasedial9beforethecountrycodeandthendialtheareacodeandthenumber.打国际长途电话,请先拨9、再拨国家号码、区域号码和电话号码。另外所有国家的区号代码在您房间内的服务指南里都有标注。Guest:Isee.Thankyouverymuch.我知道了,谢谢你。Staff:You
7、’rewelcome,sir.Thankyouforyourcalling.不客气,谢谢你来电。Dialogue2Theline’sbusy占线Staff:DragonLakePrincessHotel,**speaking.MayIhelpyou?您好,九龙湖公主酒店,请问有什么可以帮您?Guest:Yes,IwouldliketospeaktoRitaHong我想找一下丽塔,洪小姐。Staff:MayIhavetheroomnumber,please?请问房间号码是多少?Guest:74037403Staff:I’llputy
8、outhrough,sir﹍Sorrysir.Thelineisbusy.我帮您接过去,先生。不好意思先生,电话占线。Guest:Ok,I’llcallbacklater.好的,我等一下再打来。Staff:Thanksforyourcalling.