管理沟通[8-1]：基础知识Management Communica

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1、ManagementCommunicationZhangLiDepartmentofBusinessAdministration管理沟通IntroductionCommunicationStrategyEffectiveListeningMakingPresentationsNegotiatingInterviewingRunningMeetingsWritingCourseSyllabusReferencesMaryMunter,GuidetoManagerialCommunication,4thedition,PrenticeHall,TsingHua

2、UniversityPress,1999MichaelE.Hattersley,LindaMcJannet,ManagementCommunicationPrinciplesandPractice,ChinaMachinePress,McGraw-Hill,1998RonLudlow,FergusPanton,EffectiveCommunication,PrenticeHall,1997KittyO.Locker,BusinessandAdministrativeCommunication,5thedition,ChinaMachinePress,McG

3、raw-Hill,2000魏江，管理沟通—理念与技能，科学出版社，2001苏勇，罗殿军，管理沟通，复旦大学出版社，1999罗锐韧，曾繁正，管理沟通，红旗出版社，1997GradingClassParticipation20%OralPresentation10%CasesAnalysisandPresentation30%IndividualAssignment40%Part1Introduction☆第一节管理沟通的内涵和要素☆第二节沟通的类型☆第三节管理模式与沟通Discussion(1)：Background你是一位宇航员，与另外几位宇航员驾驶一太空

4、船飞向月球，原计划去与已经降落月球、作为基地的太空母船会合。然而，因机械故障，你们的太空船只能迫降在距离太空母船200英里之外的月球表面。降落时许多设备受到损坏，而为了生存你们必须充分利用未受损坏的装备自行到达太空母船。下面列出了15样未受损坏的物资和装备，请依据其重要性分别标出1-15，以供你们出发时酌其重要性决定取舍（比如，你们的体力只能带13件，就只好放弃另外两件）。Discussion(1)：BackgroundDiscussion(1)：GroupCommunicationAfterfinishingself-judgement,yourgrou

5、pusesinformativeorpersuasivecommunicationsoastogetaccesstothecommondecision.Theturnof15thingsshouldtrytogeteveryone’sagreement.Attentions:--Nomatterinformative,orpersuasivecommunication,logicisthefundamental;--Don’tchangeyourideaonlytoavoidtheconflict;--Don’tmakedecisiononlytoabid

6、eby“theminorityandthemajority”ruleDiscussion(1)：Discussion(2)：Self-assessment¨Whatkeytechniques,youthink,decidethesuccessofyourcareer?¨Whatareyourcommunicationbarriersinyourjob?¨Whatarethemosteffectiveapproachestoimproveyourcommunicationskills?¨Whatdoyouwishtolearnmuchmoreinthisco

7、urse?SignificanceofMCCo-ordinationrequirescommunication.whatisanorganization?Firstly,itconsistsofanumberofpeople.Secondly,itinvolvesinterdependence.Communicativecapabilityheavilyinfluencesyourcareerdevelopmenttosomeextent.HaroldKoontz(哈罗德·孔茨)：“管理就是设计和保持一种良好环境，使人在群体里高效率地完成既定目标。”Hen

8、riFoyol(亨利·法约尔):planning计划,organi