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1、ManagementCommunicationZhangLiDepartmentofBusinessAdministration管理沟通IntroductionCommunicationStrategyEffectiveListeningMakingPresentationsNegotiatingInterviewingRunningMeetingsWritingCourseSyllabusReferencesMaryMunter,GuidetoManagerialCommunication,4thedition,PrenticeHall,TsingHua
2、UniversityPress,1999MichaelE.Hattersley,LindaMcJannet,ManagementCommunicationPrinciplesandPractice,ChinaMachinePress,McGraw-Hill,1998RonLudlow,FergusPanton,EffectiveCommunication,PrenticeHall,1997KittyO.Locker,BusinessandAdministrativeCommunication,5thedition,ChinaMachinePress,McG
3、raw-Hill,2000魏江,管理沟通—理念与技能,科学出版社,2001苏勇,罗殿军,管理沟通,复旦大学出版社,1999罗锐韧,曾繁正,管理沟通,红旗出版社,1997GradingClassParticipation20%OralPresentation10%CasesAnalysisandPresentation30%IndividualAssignment40%Part1Introduction☆第一节管理沟通的内涵和要素☆第二节沟通的类型☆第三节管理模式与沟通Discussion(1):Background你是一位宇航员,与另外几位宇航员驾驶一太空
4、船飞向月球,原计划去与已经降落月球、作为基地的太空母船会合。然而,因机械故障,你们的太空船只能迫降在距离太空母船200英里之外的月球表面。降落时许多设备受到损坏,而为了生存你们必须充分利用未受损坏的装备自行到达太空母船。下面列出了15样未受损坏的物资和装备,请依据其重要性分别标出1-15,以供你们出发时酌其重要性决定取舍(比如,你们的体力只能带13件,就只好放弃另外两件)。Discussion(1):BackgroundDiscussion(1):GroupCommunicationAfterfinishingself-judgement,yourgrou
5、pusesinformativeorpersuasivecommunicationsoastogetaccesstothecommondecision.Theturnof15thingsshouldtrytogeteveryone’sagreement.Attentions:--Nomatterinformative,orpersuasivecommunication,logicisthefundamental;--Don’tchangeyourideaonlytoavoidtheconflict;--Don’tmakedecisiononlytoabid
6、eby“theminorityandthemajority”ruleDiscussion(1):Discussion(2):Self-assessment¨Whatkeytechniques,youthink,decidethesuccessofyourcareer?¨Whatareyourcommunicationbarriersinyourjob?¨Whatarethemosteffectiveapproachestoimproveyourcommunicationskills?¨Whatdoyouwishtolearnmuchmoreinthisco
7、urse?SignificanceofMCCo-ordinationrequirescommunication.whatisanorganization?Firstly,itconsistsofanumberofpeople.Secondly,itinvolvesinterdependence.Communicativecapabilityheavilyinfluencesyourcareerdevelopmenttosomeextent.HaroldKoontz(哈罗德·孔茨):“管理就是设计和保持一种良好环境,使人在群体里高效率地完成既定目标。”Hen
8、riFoyol(亨利·法约尔):planning计划,organi