资源描述：
《Discriminating factors of information systems function performance in Hong Kong firms practising TQM》由会员上传分享，免费在线阅读，更多相关内容在行业资料-天天文库。
1、Thecurrentissueandfulltextarchiveofthisjournalisavailableathttp://www.emerald-library.com/ftDiscriminatingfactorsofDiscriminatingfactorsofISFinformationsystemsfunctionperformanceperformanceinHongKongfirmspractisingTQM749WingS.ChowandKingH.LuiHongKongBaptistUniv
2、ersity,HongKongKeywordsInformationsystems,Totalqualitymanagement,Analysis,UsersatisfactionAbstractThispaperproposesaneffectivewaytoimprovepoorperformanceofISF.Theresultfindingwasbasedonaquestionnairesurvey,andtheselectedrespondentswereaskedtoevaluatetheadoption
3、leveloftheTQMconceptingoverningtheirinformationsystemsfunction.Throughthetestsofreliabilityandvalidity,theproposedinstrumentwasverifiedasagoodmeasuringtool.ThefindingsshowthatdissatisfyingperformersofISFshouldpaymoreemphasisonthepracticesofuserfocus,IStopmanage
4、mentsupport,andISproduct/servicedesign.IntroductionEffectivedecisionmakingreliesonrelevantinformation.Informationsystemsfunction(ISF)providesreliableandcrucialinformationformanagementinatimelymannersothattheoutcomespermitanorganizationtoreachacompetitiveedgeove
5、rtheircompetitors.Therefore,searchingforaneffectivemethodtoensureahighqualityserviceofISFishighlyemphasizedinISliterature.ResearcheffortscontributingtoanimprovementoftheISFqualityservicesaremainlybasedonamixedformofthefollowingcriteria:.userinvolvement(TaitandV
6、essey,1998);.userfriendliness(Adamsetal.,1992);.easeofuse(Davis,1989);.topmanagementinvolvement(Doll,1985);and.systemperformance(SaundersandJones,1992).Recently,proposalsofanintegrativeapproachtomanageISFhaveescalatedintheliterature.Forexample,Braithwaite(1995)
7、discussedtheintegrationoftotalqualitymanagement(TQM)conceptintoISmanagement.Ward(1994b)convergedtheirdiscussionsonapplyingsomeformsofintegrativeprinciplesortoolsofTQM±suchasthestudyofcustomerorientation,continuousprocessimprovement,theuseofqualityfunctiondeploy
8、ment,andCASEtools±tofurtherimprovethequalityofsoftwareprocessmanagement.Intheareaofsoftwaredevelopment,Ashrafietal.(1995)recommendedthatanintegrativeInternationalJournalofOp
