Dale Carnegie

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1、"BELIEVETHATYOUWILLSUCCEED,ANDYOUWILL.""LEARNTOLOVE,RESPECTANDENJOYOTHERPEOPLE."SummariesofDaleCarnegie'sBooksI.HowtoWinFriendsandInfluencePeopleII.HowtoStopWorryingandStartLivingIII.TheQuickandEasyWaytoEffectiveSpeakingIV.Don'tGrowOld-GrowUp!CreatedbyUpsoarforhis9210cApril20,2005-1-

2、HowtoWinFriendsandInfluencePeopleThisisDaleCarnegie'ssummaryofhisbook,from1936TableofContents1.FundamentalTechniquesinHandlingPeople2.SixWaystoMakePeopleLikeYou3.HowtoWinPeopletoYourWayofThinking4.BeaLeader:HowtoChangePeopleWithoutGivingOffenseorArousingResentment1.FundamentalTechniq

3、uesinHandlingPeople2.Don'tcriticize,condemnorcomplain.3.Givehonestandsincereappreciation.4.Arouseintheotherpersonaneagerwant.5.Sixwaystomakepeoplelikeyou6.Becomegenuinelyinterestedinotherpeople.7.Smile.8.Rememberthataperson'snameistothatpersonthesweetestandmostimportantsoundinanylang

4、uage.9.Beagoodlistener.Encourageotherstotalkaboutthemselves.10.Talkintermsoftheotherperson'sinterests.11.Maketheotherpersonfeelimportant-anddoitsincerely.12.Winpeopletoyourwayofthinking13.Theonlywaytogetthebestofanargumentistoavoidit.14.Showrespectfortheotherperson'sopinions.Neversay

5、,"You'rewrong."15.Ifyouarewrong,admititquicklyandemphatically.16.Begininafriendlyway.17.Gettheotherpersonsaying"yes,yes"immediately.18.Lettheotherpersondoagreatdealofthetalking.19.Lettheotherpersonfeelthattheideaishisorhers.20.Tryhonestlytoseethingsfromtheotherperson'spointofview.-2-

6、21.Besympatheticwiththeotherperson'sideasanddesires.22.Appealtothenoblermotives.23.Dramatizeyourideas.24.Throwdownachallenge.25.BeaLeader:HowtoChangePeopleWithoutGivingOffenseorArousingResentmentAleader'sjoboftenincludeschangingyourpeople'sattitudesandbehavior.Somesuggestionstoaccomp

7、lishthis:1.Beginwithpraiseandhonestappreciation.2.Callattentiontopeople'smistakesindirectly.3.Talkaboutyourownmistakesbeforecriticizingtheotherperson.4.Askquestionsinsteadofgivingdirectorders.5.Lettheotherpersonsaveface.6.Praisetheslightestimprovementandpraiseeveryimprovement.Be"hear

8、tyinyourappr