资源描述：
《备战2018年高考英语 考点一遍过 专题62 书面表达投诉信（含解析）》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。
考点62书面表达投诉信高考频度：★★★★★1.写作方法①首段：注意客观、礼貌a.自我介绍；b.引出投诉内容；c.表明目的要求。②主体：展开说明投诉原因、具体理由或后果，注意内容充实，符合交际习惯。a.详细说明情况，中肯地提出问题；b.提出改进建议，表明希望如何解决；c.拓展题目内容，尤其要强调问题不解决所带来的后果。③尾段：提出解决方案，不用展开，注意中肯、礼貌原则。a.表达强烈愿望，希望上述问题得到迅速、恰当的解决；b.有时可就问题的解决限定时间；c.对有关人员的努力表示感谢；d.希望尽快得到满意答复。2.写作流程图提出抱怨并表示遗憾阐述问题发生的经过指出问题引起的后果提出批评及处理的意见或敦促对方采取措施3.常用套语9 第一部分：提出抱怨并表示遗憾套语：(1)很抱歉打扰您，但我必须郑重提出投诉。IamsorrytotroubleyoubutIamafraidthatIhavetomakeaseriouscomplaint.(2)我很遗憾地告诉你投诉有关……的事由。Iamsorrytotellyouthatthereshouldbereasonstocomplainabout…(3)我真的很讨厌抱怨，但现在有一件事情确实令人烦心。Ireallyhatetocomplain,butonethingisreallydisturbingnow.第二部分：说明投诉问题、后果，并提出合理建议。1.Inthefirstplace,thefoodistoosaltyandthewaterisn'tservedintime.Inaddition,themusicyoubroadcastistoonoisy.Underthesecircumstances,Ifindithardtositherehavingdinnerquietly.首先，食物太咸，水没有及时端上来。而且，你们播放的音乐太吵了。在这样的环境下，我很难安静的坐在这里吃饭。2.WhileIwasonholidayinHongKongaboutaweekago,Iboughtagreenshirtfor300HKdollarsinyourshop,butthereseemstobesomethingwrongwithit.Whenit'swashed,itfadesincolour.NowIcan'twearit.大概一周前我在香港度假的时候，我在你们店里花300港元买了一件绿色衬衫，但是看上去似乎有一些状况。当被洗的时候，它会掉色。现在，我不能穿了。3.Itarrivedontimethedaybeforeyesterday.ButwhenIcheckedit,Ifoundaholeinthemiddle.IwasastonishedbecausetheholewasobviousandIdidn'tthinkyoushouldneglectthisdeficiency（缺陷）.它是前天按时到的。但是当我检查时，我发现中间有个洞。我很震惊，因为这个洞和明显，我认为你们不应该忽略这个缺陷。4.Ihavedialedyourservicenumberforseveraltimesbutitwasalwaysbusy.我多次拨打你们的服务电话，但它总是占线。5.Nowthisproblemkeepsworryingme.现在这个问题一直在困扰我。6.Toimprovethesituation,youcantakethefollowingmeasures.为了改善状况，你们可以采取下面的措施。9 7.Canyouchangeanewoneformeassoonaspossible?你们可以尽快给我换件新的吗？8.Iinsistyouchangeanewoneformeorgivemearefund（退款）.我坚持你们给我换件新的或者给我退款。9.HowshallIsendthisscarfbacktoyou?我怎么把这条围巾寄还给你？第三部分：提出批评及处理的意见或敦促对方采取措施套语：(1)我认为是你认识到……的时候了。Ithinkit’shightimethatyourealized…(2)我们深知你们并不经常出错，但我们希望能确保这类差错不再发生。Weknowthatyouarenotgenerallycareless,butweshouldlikeyourassurancethatthiswillnothappenagain.(3)我必须正告贵方，除非对目前状况采取措施，否则我将被迫诉诸法律。Imustwarnyouthatunlessyoudosomethingaboutthesituation,Iwillbeforcedtotakelegalaction.(4)坦率地说，我不再准备忍受这种状况。Frankly,Iamnotpreparedtoputupwiththesituationanymore.(5)如果您能尽快调查此事，我将不胜感激。期待您尽快回复。Iwouldbeverygratefulifyoucouldlookintothematterassoonaspossible.AndIamlookingforwardtoanearlyreply.（6）期待着你早日答复。I’mlookingforwardtoyourearlyreply.4.写作模板Dear______,①Iam______（自我介绍）.②IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout______.③Thereasonformydissatisfactionis______（总体介绍）.④Inthefirstplace,______（抱怨的第一个方面）.⑤Inaddition,______（抱怨的第二个方面）.⑥Underthesecircumstances,Ifindit______（感觉）to______（抱怨的方面给你带来的后果）.9 ⑦Iappreciateitverymuchifyoucould______（提出建议和请求）,preferably______（进一步的要求）,andIwouldliketohavethismattersettledby______（设定解决事情最后期限）.⑧ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.假如你叫李华，最近在某个购物网站上购买了一件夹克，但到货后发现了下列一些问题，请给该网站写一封投诉信，投诉信内容如下表：要点：1.投诉内容；2.要求重新邮寄或退款；3.询问应由谁承担邮寄费用。注意:1.书信内容包括以上要点；2.词数100左右(书信格式已给出，不计入总词数)；3.可适当增加细节，以使行文连贯。DearSirorMadam,I’mwritingtocomplainaboutthejacketwhichIboughtfromyourwebsite.ThismorningIreceivedthejacketontime,but__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Iamlookingforwardtoyourearlyreply.9 Yourssincerely,LiHua【思路点拨】这是一封投诉信。作文的过渡词(but)已经给出，可直接写要投诉的内容，但是需要注意的是，投诉的内容是用表格给出的，写作时不要漏掉要点。表达个人要求时要另起一段，使文章显得条理清晰，层次分明。写作时的时态应视具体情况而定。【范文】DearSirorMadam,I’mwritingtocomplainaboutthejacketwhichIboughtfromyourwebsite.ThismorningIreceivedthejacketontime,butIregrettosaythatthere’ssomethingwrongwithit.Firstly,I’mprettysureIaskedyoutosendmeapurpleone.Themomentthemailboxarrived,Icouldn’twaittoopenit,onlytofindaredone.Tomakethingsworse,Ineedasize170-88Awhileyousentmeasize175-92B,whichistoolargeforme.WereIinit,Iwouldbeaclown.Anditisofsuchbadquality—thezipperdoesn’tworkatall!MyconcerniswhetheryouwillreturnmethemoneyorhavethejacketreplacedandIwonderwhowillpaythepostage.Iamlookingforwardtoyourearlyreply. Yourssincerely, LiHua Writing1假设你叫李华，昨天你收到了两周前在某网站订购的一款iPodtouch播放器。但是你发现收到的商品存在以下问题：1.订购的播放器内存是64GB，而收到的播放器内存是32GB；2.订购的播放器是蓝色的，而收到的是黑色的；3.播放器的包装盒已损坏。9 请你根据以上内容，写一封100词左右的投诉信给美国苹果公司，要求对方道歉并作出补偿。注意：信的开头和结尾已经给出，不计入总词数。参考词汇：内存RAMDearSirorMadam,IamLiHua,aconsumerfromChina.Iamwritingtocomplainaboutyourpoorservice.________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yours,LiHuaWriting2假设你是Andrew，于2017年10月7日在购书网站lovereading.com上购买了TheCallofTheWild一书。今天收到后发现：1.书籍有缺页，封面破损；2.递送超时一周。请就此事给lovereading.com写一封投诉信，并提出你对该网站改进服务的建议。____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Writing3假设你是李华，于2015年3月3日搭乘国外某航空公司航班(flightnumberBA793)回国，旅途的糟糕经历令你很不愉快，现请用英文给该航空公司写一封投诉信。信件要点包括：9 1.·陈述写信原因；2·投诉内容：(1)航班延误了7小时；(2)登机后的不愉快经历；(3)托运的行李箱被损坏。3·提出你的要求。参考词汇：托运行李：check-inLuggage注意：1．词数100左右。2．可以适当增加细节，以使行文连贯。DearSirorMadam:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Sincerely,LiHuaWriting4假设你是李涛。上个月在美国纽约旅游观光时，你购买了当地公司生产的数码相机。现因质量问题，要求更换或退货，请根据下列要点，给该公司经理写封投诉信。【问题】拍摄的照片在电脑上显示不清楚；到定点维修站检查，无法修理；经专家鉴定属于质量问题。【要求】希望公司尽快给予答复：或调换产品，或负责退款。Dearmanager,I’mwritingtoyouforthecameraIboughtlastmonthwhileIwastravellinginyourcountry.________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Thankyouforyourconsideration.Sincerelyyours9 LiTaoWriting1DearSirorMadam,IamLiHua,aconsumerfromChina.Iamwritingtocomplainaboutyourpoorservice.Twoweeksago,IplacedanorderviatheInternetforaniPodtouchwhosecolorisblueanditsRAMis64GB.However,whenIreceivedthepackagefromyourcompanyyesterday,Ifoundsomethinghadgonewrong.First,theplayerIgotwasnotwhatIordered.Itisablackonewith32GBRAM.Besides,thepackingcasehasbeendamagedbeforeitreachedme.SoIdemandthatyoushouldapologizetomeforyourmistakeandgivemesomecompensationintime.Hopingyoucangivemeareplyassoonaspossible.Yours,LiHuaWriting2Towhomitmayconcern,MynameisAndrew.IfeelbadtotroubleyoubutIhavetomakeacomplaintabouttheunpleasantonlineshoppingexperienceonthelovereading.Com,whichusedtobemymostreliablee-bookstore.On7thApril,2017,IboughtthenovelTheCallofTheWildonthewebsite.Unexpectedly,itwasoneweeklaterwhenthebookwasdelivered.What’smore,whenIopenedtheparcel,Ifoundseveralpagesofthebookmissing.YoucanprobablyimaginehowdisappointedIwasatthatmoment.IdohopethattherewillbeareplacementassoonaspossibleandIcanreceiveitontime.Aboveall,goodserviceleadstoboomingbusiness.IbelieveyouwilltakemycaseseriouslyandIamlookingforwardtoyourreply.Yours,AndrewWriting3DearSirorMadam:9 MynameisLiHua.I'mwritingthislettertotellyoumyterribleflightexperienceonBA7930nApril3rd.2012.Thefirsttroublestartedwhentheflightwaslistedas"Delayed".Forwhatseemedaneternitywewerestuckattheairportandnoonecametoofferusanyexplanation.Sevenhourslater,whenallthepassengersfinallygotonboardtheplane,weweretoldthatwehadtokeeponwaitingforanotherhourduetothebadweather!Ifwehadbeeninformedearlier,wewouldhavechosentostayinthewaitingroom,Whatwasworse,uponmyarrival,Ifoundmycheck-insuitcasewhichwasnewlyboughtoutofshape,anditshandlewasbroken!I'mlookingforwardtoanexplanationaboutthisunpleasantexperienceandIstronglysuggestthatyourcompanydosomethingtoprovidequalityservicetothefliers.Sincerely,LiHuaWriting4Dearmanager,I’mwritingtoyouforthecameraIboughtlastmonthwhileIwastravellinginyourcountry.WhenIcamebackfromNewYork,IfoundthepicturesIhadtakeninAmericacouldn’tbeshownclearlyonthecomputerscreen.Iwantedtohaveitrepairedinthefixedrepairingplace,buttheycouldn’tmanagetodothat.AtlastIhadtoasksomeexpertsinthisfieldforhelp,andtheysaiditwasaproblemofquality.Worsestill,theysaidthatitcouldn’tberepairedinanyshop.Therefore,Irequiredthatyourcompanyshouldexchangeagoodoneformeimmediately.Orpleasereturnthemoneytome.Pleasetellmeyouranswertomyrequest,sothatIcandecidewhethertobuyanotherone.Thankyouforyourconsideration.SincerelyyoursLiTao9
