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时间:2018-12-07
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1、THEONETHINGYOUMUSTGETRIGHTWHENBUILDINGABRANDPatrickBarwiseandSeanMeehanYes,newmediagiveuspowerfultoolsandspeed一butthat’snotenough.Asusual,marketersareturninghypeintohyperventilation.Thistime,it’saboutthesupposedendofmarketingasweknowit,thankstotheriseofsocialmediaandtheshift
2、ofpowertoconsumers.Butit’swrongtothinkwe’reenteringaworldinwhichtraditionalmarketingactivities,andbrandsthemselves,willbecomeirrelevant.Infact,theoppositeistrue.Socialmediamakeitmoreurgentthaneverthatcompaniesgetthebasicsright,developingandreliablydeliveringonacompellingbran
3、dpromise.Ithasalwaysbeenriskyforcompaniestodisappointcustomers,atleastoverthelongterm.Buttodaythescaleandspeedofsocialmediacanmakefallingshortinstantlypainful.Considertheinternet-fueledbacklashagainstKryptonite’sexpensivebuteasilypickedlockandDell’sflammablelaptops.Bythesame
4、token,companiesthatconsistentlydeliverwhattheypromisebenefitmightilywhensocialmediaamplifytheirreputation.Theobviousdangerisfailingtokeeppacewithsocialmediadevelopments.Butanequal,lessobviousdangerisgettingdistractedbythemandlosingsightofthefundamentals.We’velongworkedonmark
5、etingstrategywithcompaniesacrossindustries;overthepast15yearswe’vefocusedonnewmedia,andrecentlyonsocialmediamarketing.Andwe’vebeendirectlyinvolvedinsuccessfulnew-mediastart-ups,includingonespecializingincustomeradvisorypanelsandonlinebrandcommunities.Ourconclusion?Thecompani
6、esthatwillsucceedinthisenvironmentareexploitingthemanyopportunitiespresentedbysocialmediawhilekeepinganunwaveringeyeontheirbrandpromise,andtheyarejudiciouslyrevisingthemarketingplaybookratherthantryingtorewriteit.LeveragesocialmediaMostcompanieshavecottonedontosocialmediaast
7、oolsforengagementandcollaboration.MarketersatleadingcompanieshavecreatedlivelyexchangeswithandamongcustomersonsitessuchasOPENForum(AmericanExpress),Beinggirl.com(Procter&Gamble),myPlanNet(Cisco),andFiestaMovement(Ford),tappingintoparticipants’expertiseandcreativelyforproduct
8、development.Ofcourse,socialmediacanalsoboostbrandawareness,trial,andultimat
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