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1、-------摘要在经济全球化及金融危机的背景下,贸易便利化成为近年来国际贸易中最为关注的问题之一。研究表明,在国际贸易过程中,边境环节存在的障碍与困难主要集中在口岸单位与信息流有关的程序上,因而贸易便利化成了各国海关改革的宗旨。中国海关为实现“管得住、通得快”,在资源有限的情况下,依靠发展电子政务建设推动贸易便利化发展,并取得了瞩目的成果。随着海关电子政务建设的规模增大,特别是金关二期工程正在投入建设之际,如何引导电子政务建设进一步推进贸易便利化水平,成为亟待解决的问题。本文首先从辨析贸易便利化及电子政务等相关
2、概念入手,厘清贸易便利化与电子政务间的关系;其次回顾海关电子政务建设历程并分析海关电子政务绩效评估现状,提出采用平衡计分卡这一战略绩效管理工具指导海关电子政务绩效评估的思路;再次,在平衡计分卡理论的指导下,设计以贸易便利化为战略目标,信息基础建设、组织能力、公共效益、用户满意的四个评估维度的海关电子政务绩效评估模型,构建了基于贸易便利化视角的海关电子政务绩效评估指标体系,共4个一级指标,9个二级指标,20个三级指标。最后,依托金关二期工程建设,对本文构建的电子政务绩效评估指标体系进行了实证研究,论证了该电子政务绩
3、效评估指标体系的可行性与科学性。关键词:贸易便利化,电子政务,绩效评估,平衡计分卡-----------AbstractInthecontextofeconomicglobalizationandthefinancialcrisis,tradefacilitation
hasbecomeoneofthemostconcernofinternationaltradeinrecentyears.Studies
haveshownthat,inthecourseofinternationaltrade,barriers
4、anddifficultiesofborder
linksmainlyexistintheprocessaboutinformationflowbetweenportunits.Thus
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resources,ChinaCustomssti
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developmentofE-governmentconstruction,andachievedremarkableresults.Asthe
scopeofE-governmentconstructioninCustomsexpanded,especiallyintheoccasion
ofGoldenCustomsphase2projectstarts,howtoguidetheconstructionof
E-governm
6、entforfurtherpromotionoftradefacilitationhasbecomeanimportant
problemwhichneedstobesettled.Thisessay,firstly,explainedtheconceptsoftradefacilitationandE-government
thenclarifiedtherelationshipbetweenthem.Secondly,itreviewedthehistoryof
E-governmentconstructio
7、ninCustomsandanalyzedthecurrentstatusof
performanceevaluationsystemforE-governmentconstruction,thenproposedtouse
thestrategicperformancemanagementtool--BalancedScorecard--astheperformance
evaluationmethodforE-governmentconstruction.Thirdly,undertheguidanceoft
8、he
BalancedScorecardtheory,itdesignedtheperformanceevaluationmodelwhich
includedinfrastructureofinformationsystem,capacityoforganization,public
benefitsandcustomersatisfaction.Fromthepoin