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1、优质护理服务对儿科门诊输液室患者满意度的影响余倩倩(商丘市第一人民医院急诊输液室河南商丘476100)【摘要】目的:分析优质护理服务对儿科门诊输液室患者满意度的影响。方法:选取我院儿科门诊输液患儿60例,将所有患儿随机分为两组,优质护理组(观察组)和常规护理(对照组),对比两组患儿家属对护理效果满意度。结果:在对两组患儿家长对护理的满意度调查中,观察组满意度(86.7%)明显高于对照组(66.7%),差异显著(P<0.05)。在对两组患儿穿刺成功率调查中,观察组穿刺成功率(80%)高于对照组(60%),差异显著(P<0.05)。结论:对儿
2、科门诊输液室患儿进行优质护理,不仅可以提高患儿家属的满意度,还可以减少医患间纠纷,在临床应用中值得推广。【关键词】优质护理服务,儿科门诊,输液满意度【中图分类号】R2【文献标号】A【文章编号】2095-9753(2016)3-0020-02Effectofhighqualitynursingserviceonpatients1satisfactiondegreeoftransfusionroominoutpatientdepartmentofPediatricsYuQianqian(emergencytransfusionroom,Sha
3、ngqiuFirstPeople'sHospital,Shangqiu,Henan476100)[Abstract]Objective:toanalyzetheeffectofhighqualitynursingserviceonthepatients'satisfactiondegreeoftransfusionroominoutpatientdepartmentofPediatrics.Methods:atotalof60patientsinpediatricout-patientinourhospitalinfusionofchil
4、dren.Allpatientswererandomlydividedintotwogroups,qualityofnursinggroup(observationgroup)andtheroutinenursing(controlgroup),comparedtotwogroupsofchildrenwithfamiliesthesatisfactionwithnursingeffect.Results:inthetwogroupsofparentstocaresatisfactionsurvey,theobservationgroup
5、satisfaction(86.7%)wassignificantlyhigherthanthatofthecontrolgroup(66.7%),thedifferencewassignificant(P<0.05).Inthesurveyoftwogroupsofchildrenwithsuccessrateofpuncture,thesuccessrateoftheobservationgroup(80%)washigherthanthatofthecontrolgroup(60%),thedifferencewassigni
6、ficant(P<0.05).Conclusion:thequalityofnursingcareforpatientsintransfusionroom,notonlycanimprovethesatisfactionofthefamiliesofthechildren,butalsocanreducethedisputesbetweendoctorsandpatients,anditisworthpopularizinginclinicalapplication.Keywords:highqualitynursingservic
7、e,outpatientdepartmentofPediatrics,infusionsatisfaction随着现代生活物质水平提高,食物质量的明显下降,加之儿童年龄小、抵抗力不足,因此儿科门诊的患儿数量不断增高[1]。在我国,大部分家庭都是独生子女,父母普遍都存在对孩子的溺爱。对于小儿患者,静脉输液是治疗的主要途径之一,由于患儿年龄小、静脉血管较细,常导致静脉穿刺失败,增加患儿的痛苦,这就要求医护人员不仅要奋过硬的医疗技术,不仅要鼓励患儿战胜静脉输液恐惧心理,同时还要安抚患儿家属的不安情绪[2-3]。本研究选取我院门诊输液室收治的60
8、例患儿实行优质护理服务进行分析,具体结果如下。1资料与方法1.1一般资料选取我院儿科急诊输液患儿60例,将所有患儿随机分为两组,优质护理组(观察组)和常规护理(对照组),观察组30例,其中男1