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1、eBay客服模板【售前篇】-1-一、价格payment-1-二、买家询问物品细节的问题模版-2-三、线下交易-2-四、缺货未发&退件-3-五、物流-4-【售后篇】-5-一、关于询问跟踪号,如果我们没有跟踪号-5-二、关于询问跟踪号，有跟踪号-5-三、感谢购买并要求好评（注意货运时间）-6-四、取消订单，要求好评(少量，大量会被ebay认为刷好评行为）-6-五、定期催好评-7-六、没有收到货-8-七、收到货-12-八、退款-14-九、退货-16-十、修改FAQ中差评-16--20-【售前篇】一、价格payment1、非美国，10个以
2、下，及不能讲价类Ø免运费Dearfriend,Howareyoutoday?Thisis______.Thankyouforyouofferanditwillbeagreatpleasuretodobusinesswithyou.Youknowwehavetoshoulder（负担）theshippingfees（费用），thus（因此）thepricewehavehereisalreadyverylowandcompetitive.Hopeyoucanunderstand.Haveaniceday.Ø含运费Dearfriend,
3、Howareyoutoday?Thisis______.Thankyouforyouofferanditwillbeagreatpleasuretodobusinesswithyou.Thepricewehavehereisalreadyverylowandcompetitive,sothelowestpricewecanprovideisshowedonthelisting。HopeyouIfyouhaveanyquestions,pleasesfeelfreetoaskme.Haveaniceday.-20-2、能讲价类Ø不能
4、满足顾客的出价，能提供小折扣Dearfriend,Howareyoutoday?Thisis______.Thankyouforyourinterestsinmyitem.Perhapswecan’tacceptthepriceyouoffer.I’msorryforthat.Infactthepriceisreasonable.Weonlyhavealittle/lowbenefit(利润).But,wearewillingtoofferyousomediscountsifyoubuymoreproductsatonetime.
5、Ifyoubuymorethan5products,wewillgive5%discounttoyou.Ifyouhaveanyotherquestions,pleasetellus.Haveaniceday.Dearfriend,3、买家没有paypal账号，想用其他方式付款Dearfriend,Thankyouforyourinquiry.Forsimplifyingtheprocesssake,IsuggestthatyoupaythroughPayPal.Asyouknow,italwaystakesatleast2-3m
6、onthstoclearinternationalchecksothatthedealingandshippingtimewillcosttoomuchtime.PayPalisafaster,easierandsaferpaymentmethod.Itiswidelyusedininternationalonlinebusiness.EvenifyoudonotwanttoregisteraPayPalaccount,youcanstilluseyourcreditcardtogothroughPayPalcheckoutpro
7、cesswithoutanyextrasteps.Hopemyanswerishelpfultoyou.Haveaniceday.二、买家询问物品细节的问题模版1、询问具体细节(size,colorandsoon)Dearfriend,Howareyoutoday?Thisis______.Thankyouforyourinquiry.Aboutyourproblem,Ihavecheckedtheiteminformationforyou.__________________________________________(问题
8、回答）.Hopeitcanhelpyou.Anyotherquestions,feelfreetoletmeknow.Niceday.2、合并运费（combineshipping）Dearfriend,-20-Howareyoutoday?This
