酒店宴会厅培训手册(welcome to banquet)

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1、WelcometoBanquet宴会厅欢迎您TrainingManual培训手册TheBuddySystem伙伴制度TheBuddysystemhasbeensetinplacetoworkinwiththeBanquetTrainingManual(BQTTM).TheBuddywillberoisteredthesameshiftsasthenewemployeeandliaisewiththeshiftleaderastohowtheyprogress.这个伙伴体系是与宴会厅的员工手册相配套的，伙伴会和新员工一起工作，并把新员工的学习进程汇报给上级领导。Responsibilityof

2、abuddyistomakesurethenewemployeeunderstandsproceduresofBanquetandhowtofollowstandardssetinplaceasoutlinedintheBQTTM.对于一个伙伴的责任来说，是要确保新员工明白宴会厅的操作程序并能按照宴会厅的培训手册中的大纲规定的标准实际操作。Theoutcomeofthistrainingmanualwillensurethatthenewemployeeiscompetentinallareasofthedepartment.Aclearunderstandingwillbeestablis

3、hedfirstly,ofBackofHouseproceduresbeforetheyventureintoservice.Thiswillcreateaprofessionalandpositiveoutlookbyall.这个培训手册的目的是确保新员工能胜任部门的所有工作。员工实际服务之前会很清楚的了解餐厅的程序，这将给大家创造一个专业的、积极的工作环境。YourBuddyis______________你的伙伴是ManualOutline手册目录JobDescription工作职责SavvyService聪明服务BasicKnowledgeforNewEmployees宴会厅新员工需

4、掌握的基本知识*WesternService西餐服务1.Menu&Description自助餐菜单知识2.TableTopSetting,StationSetupandPantrySetup桌面摆台，整理边柜和备餐间3.ServiceProcedure服务程序*ChineseService中餐服务1.Menu&Description中餐菜单知识2.TableTopSetting,StationSetupandPantrySetup桌面摆台，整理边柜和备餐间3.ServiceProcedure服务程序*MeetingandCoffeeBreakService会议服务1.Varietiesofm

5、eetingsetup各种会议的台型2.ServiceSequenceforMeeting会议服务程序3.BanquetTables宴会桌子4.Mienplaceforcoffeebreak咖啡台布置所需餐具Beverage饮料单BeverageList饮料单JobDescription工作职责SUMMARYOFPOSITIONS:职责说明Toprovide5Starhospitalityfoodandbeverageservice,throughouttheBanquet,maximizingguest’sexperience,usingSavvyService.运用聪明服务计划来体现五星

6、级的餐饮服务，使客人能在宴会厅得到最佳的感受。SCOPE大纲Toensureguestsatisfactionbyprovidingexcellentfoodandbeverageservice,inafriendly,competentandprofessionalmanner.Promotingafunworkenvironmentandbeingateamplayer.Theemployeewillalsohaveachancetomulti-skillinotherF&Boutlets.优秀的餐饮服务必须具备友善、自信与专业的水准从而向客人提供满意的服务。创造愉快的工作环境，融入集体

7、并成为集体的一员，员工也可以有机会去餐饮部其他部门学习更多的技能。Uponcompletionoftraining,theemployeeswillbeempoweredtoresolveguest’sissues,inaccordancewiththeRenaissancestandards,beforeapproachingtheShiftLeaderforassistance.完成培训后，即使在没有领导