客户服务标准(试行)

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2、bbbbbbbbbbbbbbbbbbbbbbbbagraphFoLineSpacingLinesToPointsSelectionParagraphFormatLineSpacingLinesToPointselectionParagraphFormatLineSpacingLinesToPointsSelectionParagraphFormatLineSpacingLinesToPoctionParagraphFormatLineSpacingLinesToPoints2SelectionParagraphFormatLineSpacingL

3、inesToPointsSelectionParagraphFormatLineSpacingLinesToPointselectionParagraphFccccccccccccccccccccccccccccccccccccccccccccccccccccccccormatLineSpacingLinesToPointsSelectionParagraphFormatLineSpacingLinesToPoctionParagraSelec目录1总则22服务理念、承诺22.1服务理念22.2服务承诺23仪容仪表、姿态风度23.1仪容仪表23.

4、2姿态风度44服务用语54.1基本服务用语54.2委婉的表达方式54.3称呼用语64.4用词要求64.5禁忌用语64.6声音运用64.7语言选择65电话服务工作要求75.1接听电话前准备75.2接听电话的基本要求75.3咨询电话75.4投诉电话75.5维修、报警电话726SelectionParagraphFormatLineSpacingLinesToPointsSelectionParagraphFormatLineSpacingLinesToPointselectionParagraaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

5、aaaaaaaaaaaaaaaaaaphFormatLineSpacingLinesToPointsSelectionParagraphFormatLineSpacingLinesTSelectionParbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbagraphFoLineSpacingLinesToPointsSelectionParagraphFormatLineSpacingLinesToPointselectionParagraphFormatLineSpacingLi

6、nesToPointsSelectionParagraphFormatLineSpacingLinesToPoctionParagraphFormatLineSpacingLinesToPoints2SelectionParagraphFormatLineSpacingLinesToPointsSelectionParagraphFormatLineSpacingLinesToPointselectionParagraphFccccccccccccccccccccccccccccccccccccccccccccccccccccccccormatL

7、ineSpacingLinesToPointsSelectionParagraphFormatLineSpacingLinesToPoctionParagraSelecSelectionParagraphFormatLineSpacingLinesToPointsSelectionParagraphFormatLineSpacingLinesToPointselectionParagraaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaphFormatLineSpacingLinesToPointsSe

8、lectionParagraphFormatLineSpacingLinesTSelectionParbbbbbbbbbbbbbbbbb