终端店铺营运指导手册

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4、LinesToPointsSelectionParagraphFormatLineSpacingLinesToPoctionParagra目录表第一章：开店筹备工作……………………………………2第二章：店铺工作职能细分………………………………4第三章：店务管理…………………………………………6第四章：员工会议与形式…………………………………13第五章：物流管理…………………………………………14第六章：其他………………………………………………17第七章：员工管理…………………………………………18第

5、八章：客户管理……………………………………18第九章：商品管理……………………………………19第十章：收银及现金管理……………………………20第十一章：信息管理……………………………………21第十二章：顾客投诉管理………………………………22附：货品管理手册及相关表格…………………………24SelectionParagraphFormatLineSpacingLinesToPointsSelectionParagraphFormatLineSpacingLinesToPointselectionPa

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