高考英语写作专题辅导课件-基础写作[投诉申告]

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7.投诉申告

1◆晨读背诵1.complainabout投诉2.gowrong出毛病3.returnmymoneytome退还我钱4.applyfor申请5.worsestill更糟糕的是6.delayindelivering推迟交货相关短语

27.fortheabovereasons基于上述理由8.afullrefund全额退款9.payforthepostage付邮资10.travelagency旅行社11.historicalattractions历史名胜12.makemistakes犯错误13.beforcedto被迫

314.apersonwithpatience有耐心的人15.apairofblackshoes一双黑鞋子16.makeanapology道歉17.toourdisappointment让我们失望的是18.againandagain反复;再三

41.I’mwritingtocomplainaboutapairofsneakersIrecentlypurchasedfromyourwebsite.我写信的目的是要向你投诉我最近在你们网站上购买的一双运动鞋。2.Worsestill,therewasaten-daydelayindeliveringmyshoes.更糟糕的是,交鞋的日期推迟了10天。相关句式

53.IdemandeitheranewpairofblackshoesbepostedtomeimmediatelyorIbegivenafullrefund.我要求要么马上寄给我一双新的黑鞋子,要么全额退款。4.Pleasegive30%ofmymoneyback,orIshallbeforcedtotakethematterfurther.请退还我30%的钱,否则我会被迫采取进一步的措施。

65.Shewasnotapersonwithpatienceanddidn’tpatientlyanswermyquestionsatall.她是个没有耐心的人,根本不耐心回答我的问题。6.Idemandthatshemakeanapologytomefacetoface.我要求她当面向我道歉。

7◆技巧点拨1.投诉信要开门见山写明来信目的,即投诉的具体内容,切忌表达转弯抹角,久久不入正题。

82.写信时,要注意写信的对象,运用得体的语言表达,并可在句中适当增加toone’sdisappointment,unluckily,unfortunately,worsestill,tomakemattersworse等符合投诉信感情色彩的副词短语,以加强语气,使表达更加丰富。例如：WhatIorderedwasapairofblacksize-nineshoesbuttomydisappointment,Ireceivedapairofwhite,size-8.5shoesinstead.Worsestill,therewasaten-daydelayindeliveringmyshoes,whichshouldhavebeenreceivedonApril10.

9申购情况实际情况颜色黑色白色号数98.5到货日期4月10日4月20日3.要求：重新邮寄或退款；4.询问：若寄回,谁承担寄费?◆典型例题假设你叫李华,最近在某英文购物网站上购买了一双鞋子，但出现了一些问题。［写作内容］请给网站写一封投诉信,包括以下内容：1.写信的目的；2.投诉内容：

10[例题导写]1.开门见山、写明目的。凡书信开头,一般可使用“I’mwritingto...”的句型开门见山点明写信目的。请根据中文完成句子。(1)Iamwritingtomakeacomplaintabout____________________________________.(我在你网站上购买的鞋子)thepairofshoesIboughtonyourwebsite

11(2)Iamwritingtocomplainthat__________________________________________________________._______(我在你网站上购买的鞋子有点问题)thereissomethingwrongwiththepairofshoesIboughtonyourwebsite

12(3)Iamwritingtoinformyouthat_______________________________________________.(我不满意在你网站上购买的鞋子)(4)Iamwritingto________________________(对……表示失望)theshoesIboughtfromyourwebsite.showmydisappointmentaboutsatisfiedwiththeshoesboughtonyourIamnotwebsite

132.确定文体、规范语言。这是一封投诉信,因此必须注意语言的规范性和得体性,不能使用与朋友书信交流时的亲切语言,但也不能出现语气倔强等不礼貌用语。

143.划分信息、统筹全文。根据写作内容,可把五句话写作信息划分如下：(1)写信目的;(2)申购情况;(3)实际情况;(4)要求;(5)询问。写信目的可在引入部分找到,投诉的主要内容是“在某英文购物网站上购买了一双鞋子,但出现了一些问题。”特别需要注意,写作前要把“要求和询问”的内容补充为完整句子,明确动作的主语,写作时才不会出错。

154.突破难点、正确翻译。请翻译：在你的网站上:onyourwebsite(2)投诉……:complainabout...(3)从……购买……:purchase/buysth.from...

16(4)一双九码的鞋子:______________________________________(5)寄回:____________(6)为……付款:_________payfor...send/post...backapairofsize-nineshoes,apairofshoesofsizenine

17(7)邮费_________(8)给某人退款/某人获得退款___________________________(9)(申购情况和实际情况的对比)我订购的是……,但我收到的是……__________________________WhatIorderedwas...butIreceived...postagegivesb.arefund/getone’srefund

18[参考范文]DearSir，I’mwritingtocomplainaboutapairofsneakersIrecentlypurchasedfromyourwebsite.WhatIorderedwasapairofblacksize-nineshoesbutIreceivedapairofwhite,size-8.5shoesinstead.Worsestill,therewasaten-daydelayindeliveringmyshoes,whichshouldhavebeenreceivedonApril10.

19Fortheabovereasons,Idemandeitheranewpairofblacksize-nineshoesbepostedtomeimmediatelyorIbegivenafullrefund.Also,ifIsendbackthewrongshoes,willyourcompanypayforthepostage?Thankyouforyourconsideration.Yourssincerely,LiHua

205.连句成篇。[能力提高](1)我写信是要投诉你们餐厅服务差。Iamwritingtocomplainaboutthepoorserviceinyourrestaurant.(2)我写信是要投诉你们公司产品质量差,并要求你们尽快解决问题。Iamwritingtocomplainaboutthepoorqualityoftheproductsofyourcompanyandaskforsolutionstotheproblemassoonaspossible.

212.请根据括号给出的中文提示填空。DearSir/Madam，IhavejustreturnedfromtheEnglishSummerCampatyourSchoolofLanguage,andI’mwritingtoexpressmyunhappinesswithyourprogram.ItookpartintheprograminordertoimprovemyEnglishbut(1)__________________(使我失望的是),thereweretoomanystudentsinaclass,inwhichcasestudentswerenotabletopractisealot.tomydisappointment

22Moreover,(2)____________________________________________________(课程内容简单,话题不够新颖)sothatstudents’interestinEnglishcouldnotbearoused.(3)__________(更为糟糕的是),nolunchwasprovidedandthereforeIhadtogotothenearestrestaurant,whichwas30minutesaway.thecoursewassimpleandthetopicswerenotfreshenoughWorsestill

23Itwasoncesaidinyouradthat(4)_________________________________________________________(学生可以参加丰富的社会实践活动)butbadmintonwastheonlyactivityorganized.YoucanimaginehowupsetIamtohavewastedmytimeandmoneyandplease(5)___________________(请在此处合理地提出你的赔偿要求),orIshallbeforcedtotakethematterfurther.Yours，LiHuabeprovidedwithmanychancestoenjoysocialstudentscouldpracticemoneybackgivehalfofmy

24◆课堂练习你参加了某旅行社组织安排的云南六天游。以下是旅行社广告宣传与你参团后实际情况的对比：广告宣传实际情况行程安排游览当地十处著名景点仅游览了八处景点,行程乏味酒店住宿入住五星级酒店,配套设施齐全配套设施陈旧,没有热水供应

25[写作内容]请给旅行社写一封投诉信,内容包括：1.写信的目的；2.行程安排、酒店住宿旅游广告宣传与实际情况的对比；3.要求退回30%团费,否则将采取进一步行动。

26[参考范文]DearSir，I’mwritingtocomplainaboutthesix-daytriptoYunnanorganizedbyyourtravelagency.Asitwaspromisedinyouradvertisement,wewouldvisittenfamoushistoricalattractionsofthelocalplace.However,weonlyvisitedeightplacesofinterest,tiredoftheboringjourneyaswell.

27Besides,itwasclaimedthatwewouldenjoythestayinafive-starhotelwhichwaswellfurnished,buttoourdisappointment,wewerearrangedtostayinapoorlyequippedhotelwithnohotwatersupply.Pleasegive30%ofmymoneyback,orIshallbeforcedtotakethematterfurther.Thankyouforyourconsideration.Yourssincerely，ChenMing

28[精华点评]这是一篇关于旅行参团后的投诉信。因事情已发生,描述广告宣传与实际情况对比时,应该使用合适的过去时态。当谈及广告宣传时,可使用“Asitwaspromised/claimedinyouradvertisement,...;Itwasclaimedinyouradvertisementthat...”等句型,并使用However/Onthecontrary等副词或while,but等连词,引出实际情况的描述。

29在词汇运用方面,对重复出现的词句,可尝试运用多种表达,如游览(visit,payavisitto)著名景点(historicalattraction,placeofinterest,scenicspot)、配套设施(well/poorlyfurnished/equipped)，并可通过使用相同单词的不同词性来变换表达,如enjoythestay(名词)inafive-starhotel和stay(动词)inapoorlyequippedhotel。

30◆课外作业[参考范文]DearSir,IamwritingtocomplainabouttheworkingattitudeoftheclerkcalledZhangXinofyourbank.Pooratcomputerskills,ZhangXinspentmorethanhalfanhourinhelpingmeapplyforacreditcardonline,whichmademelateforwork.

31Shewasnotapersonwithpatienceanddidn’tpatientlyanswermyquestions.Worsestill,shewassocarelessthatshemademistakesagainandagainwhenfillingmyinformationinthedocument.Idemandthatshemakeanapologytomefacetoface.Thankyouforyourconsideration.Yourssincerely，LiGang

32[精华点评]这是一篇关于投诉员工工作态度的投诉信。因事情已发生,当描述员工具体表现时,使用一般过去时。写作时,可通过穿插使用非谓语结构、定语从句以及“so...that”这个句型来丰富表达。例如,Pooratcomputerskills,ZhangXinspentmorethanhalfanhourin...也可改写为：ZhangXin,whowaspooratcomputerskills,spentmorethanhalfanhourin...。

33投诉信的最后一句,通常是提出赔偿要求,若态度强硬,可使用“Idemand/requirethatsb.shoulddosth.”,若语气相对委婉,可使用：Wouldyoubesokindastodosth.;Please...;Itwouldbehighlyappreciatedif...等句型。

34Thankyou!