《民航服务英语》课件Unit 11 Baggage Service

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Unit11BaggageService

1CONTENTSwordsAnnouncementsDiscussionWorkAlone

201wordsliability[laɪə'bɪlɪtɪ]美['laɪə'bɪləti]n.责任；债务；e.g.personalliability个人责任;个人负债;私人负债;人责任险liabilitylimits责任保险最高保额;责任限额;e.g.Wehavejointliabilityforthedebt.我们对于那笔债务负有共同责任。maximum['mæksɪməm]美[ˈmæksəməm]n.[数]极大，最大限度；最大量adj.最高的；最多的；e.g.Maximumspeed[物]最高速度;最大速度;maximumquantity最大数量;最大量deposit[dɪ'pɒzɪt]美[dɪ'pɑzɪt]vt.存放n.存款；押金；e.g.Youareadvisedtodepositvaluablesinthehotelsafe.建议您将贵重物品寄存在旅馆的保险柜里。Exceptdepositandlending,whatotherrolesthebankplay?除了存款和借款外，银行还有哪些作用呢?compensation[kɒmpen'seɪʃ(ə)n]n.补偿；报酬；赔偿金e.g.Hereceivedoneyear'ssalaryascompensationforlossofoffice.他得到一年的薪水作为失去职位的补偿金。fragile['frædʒaɪl]美['frædʒəl]adj.脆的；易碎的e.g.fragilelove易碎的爱;脆弱的爱fragilematerial脆性材料;易碎材料fragileobjects易碎物品

301wordsdeposit[dɪ'pɒzɪt]美[dɪ'pɑzɪt]vt.存放n.存款；押金；e.g.Youareadvisedtodepositvaluablesinthehotelsafe.建议您将贵重物品寄存在旅馆的保险柜里。Exceptdepositandlending,whatotherrolesthebankplay?除了存款和借款外，银行还有哪些作用呢?fragile['frædʒaɪl]美['frædʒəl]adj.脆的；易碎的e.g.fragilelove易碎的爱;脆弱的爱fragilematerial脆性材料;易碎材料fragileobjects易碎物品artificial[ɑːtɪ'fɪʃ(ə)l]美[,ɑrtɪ'fɪʃl]adj.人造的；仿造的e.g.Thecityisdottedwithsmalllakes,naturalandartificial.这座城市满是天然和人造的小湖泊。awholefooddietfreefromartificialadditives,coloursandflavours.一种无人造添加剂、色素及味素的全天然食物饮食deliver[dɪ'lɪvə]vt.递送e.g.TheCanadiansplantodelivermorefoodtosouthernSomalia.加拿大人计划向索马里南部运送更多的食物。

401wordsutmost['ʌtməʊst]美['ʌt'most]n.极限；最大可能e.g.atutmost最大程度Hewouldhavedonehisutmosttohelpher.他本来会尽最大努力帮助她。deplane[diː'pleɪn]vt.使下飞机；e.g.Iwillfindmyconnectingflightsoonafterwedeplane.thankyou!下飞机后我应该能很快找到转乘的航班，谢谢！visible[ˈvɪzəbl]adj.明显的；看得见的e.g.Themostvisiblesignoftheintensityofthecrisisisunemployment.危机加剧的最明显迹象是失业情况。scratch[skrætʃ]美[skrætʃ]vt.抓；刮；e.g.Thebranchestoreatmyjacketandscratchedmyhandsandface.那些树枝挂了我的夹克，划破了我的双手和脸。fretful['fretfʊl;-f(ə)l]adj.焦躁的；烦燥的e.g.Amonthwentby,andoldMrs.Simerdabegantogetfretful.一个月过去，雪默尔达老太太开始烦躁不安起来。

501wordsirreparable[ɪ'rep(ə)rəb(ə)l]adj.不能挽回的；不能修补的e.g.irreparableInjury无可弥补的损害irreparablesystem不可修复系统Frankfurt['frɑŋkfɚt]n.法兰克福市（德国城市）e.g.WhatisthelocaltimewhenwearriveatFrankfurt?请问我们到达法兰克福时，当地是什么时间？compliance[kəm'plaɪəns]美[kəm'plaɪəns]n.服从；符合e.g.compliancewith符合；遵守incompliancewith按照…apron['eɪpr(ə)n]美['eprən]n.[航]停机坪；e.g.Followingtheparkingcartotheapron.跟着停放引导车滑到停机坪

6Question3Question2Question1Warm-UpTaskADiscussion1.Whenapassengerasksforhelpfromcabinattendantstosearchforthelostluggage,cabinattendantswouldusuallyaskthepassengertoleavesomeinformation.Whatistheinformation?CabinAttendantswouildaskthepassengertoleavehisname,address,telephonenumberandadescriptionaboutthelostbag.2.Ifthebaggageisdeclaredlost,what’sthemaximumliabilityoftheairline?AccordingtoIATAguidelines,passengerisentitledforclaimwithmaximumliabilityoftheairlinebeinglimitedtoUS$20perkgoramaximumofUS$635perpieceofchecked-inbaggage.3.Whatwillyousuggesttoyourpassengerinordertoavoidthepossibilityoflosinghisbaggage?LabelallyourbaggagewithNameLabelwihichgivesyouraddress,telephonenumberetc.Lockallbagsandremoveolddestinationandidentificationtagsbeforecheckingbaggage.

7Activity1TaskC　RelatedpictureDescribethepicturewiththewordsandphrasesbelow.Atthebaggageclaimingarea,afterclaimingbaggagefromconveyorbelt,amalepassengerfindshissuitcaseisscratchedanditshandleisbroken.Hefeelssofretfulsincethecaseispracticallybrand-new.Heclaimsforcompensationandthegroundstaffpromisestohavethecaserepairedforhim.Ifitisirreparable,theairlinewillofferhimanewoneofthesametype.Togetthecompensation,allthepassengerneedtodoisfilloutanirregularityreportform.

8howmuchbaggagestubsdescribecontactclaimeddepositbaggageclaimareafillinirregularityreportform1.Youmaygothroughthisgate,andthenyouwillbeinthe____________fortheinternationalflights.2.Haveyou_____yourbaggage?3.Wouldyoupleaseshowmeyour_________?4.Ithinkitispossibleforyouto______yourbaggageattheairport.5.Wouldyouplease_______thiscopyofdamagereport?6._______didthissuitcost?7.Couldyou_______yourbaggage?8.We’llhelpyoutolookforyourlostluggage.Ifitisfound,we’ll_______youimmediately.9.Youneedtocompletean__________________.Makesurealltheblanksarefilledout.Acitivity2TaskAWorkaloneFillintheblankswiththefollowingwordsorphrases.

91.IdeplanedfromflightCA87552.baggageclaimareafortheinternationalflights1.Everyonehastakentheirbaggage2.biggoldencase3.Letmegetacartforyou.4.liftthecaseonthecarttogetherONETWOACTIVITY2TASKBKEYSTOLISTENINGTHREE1.thisisCapitalInternationalAirport2.similartoyours3.averybigcasewithmynametag4.What’scolorofyourcase5.collectingyourbaggage6.lefttheaddressalready7.signyournameontheform

10PAX:你好。GS:有什么可以帮到您的吗?PAX:我刚乘坐CZ9872航班到达，没有找到我的行李，你能帮我查一下吗？GS：好的，请给我看下您的机票和行李牌。PAX：给你。GS：你一共托运了几件行李？PAX：就一件。GS：您在哪个站托运的行李？PAX：在法兰克福。GS：请您看下这个行李包装识别图，看看您的行李和图上哪个比较相似。PAX:Hello!GS:WhatcanIdoforyou?PAX:IhavejustarrivedonflightCZ9872.AndIcannotfindmybaggage.Couldyouhelpmetofindit?GS:Don’tworry.I’llhelpyoufindit.Pleaseshowmeyourticketandbaggagecheck.PAX:Hereyouare.GS:Howmanypieceshaveyoucheckedin？PAX:Onlyone.GS:Wheredidyoucheckinyourbaggage？PAX:InFrankfurt.GS:Wouldyoulookatthisairlinebaggageidentificationchartandcheckifyourbaggageissimilartoanyofthem？Activity3TaskCPairworkWorkwithapartner..

11PAX:我的行李是人造革黑色小箱子,与22号很像。GS:好的,这是行李运输事故单,请您填写所有的空白栏。PAX:好的。GS:这张单留好,领取行李时要用。PAX:行李什么时候能够找到呢?GS:不好说,我们会尽快帮您查找,有消息马上通知您。PAX:好的,谢谢。GS:不客气,这是我们应该做的。PAX:Mineisasmallblackonemadeofartificialleather.Itlookslikenumber22.GS:Fine.HereisaPropertyIrregularityReport.Pleasecompleteit.Makesureallblanksarefilledout.PAX:Allright.GS:Pleasekeepthereportwellandyourclaimdependsonit.PAX:Whenwillmybaggagebefound?GS:I'mnotsure.We'lltrytofindyourbaggageassoonaspossible,andimmediatelynotifyyouwhenwegetanyinformationaboutit.PAX:Thankyou.GS:Youarewelcome.It'smyjob.Activity3TaskCPairworkWorkwithapartner..

12AnnoucementsAFTERLANDING(DOMESTICFINALDESTINATION)LadiesandGentlemen,Wehavejustlandedat_____airport,Terminal________.Thegroundtemperatureis________degreesCelsiusor　　　　degreesFahrenheit.Kindlyremainseatedwithyourseatbeltfastenedandkeepyourmobilephonesswitchedoffuntiltheseatbeltsigngoesoff.switch[swɪtʃ]switchoff（用开关）关掉switchon接通，开启

13AnnoucementsHOLDINGBOARDINGPASSFORCONNECTINGFLIGHTSForpassengerstransferringtointernationalflights,pleaseclearimmigrationatthisairport.IncompliancewithChineseCustomsregulations,youaresubjecttoCustomsInspectionwithallyourpersonalbelongings.Anyitemsleftonboardwillberemovedfromtheaircraft.Weapologizeforthedelayofthisflightandanyinconvenience,andhighlyappreciateyourpatienceandunderstanding.It'sbeenourpleasuretoserveyouonthisflight.Thankyouforflyingwith___________.Welookforwardtoseeingyouagaininthenearfuture.Haveaniceday/eveningin__________.Goodbye!lookforwardto['fɔːwəd]盼望，期待

14AnnoucementsPARKINGATTHEAPRONLadiesandGentlemen,Sinceouraircraftisparkingattheapron/internationalterminal,wewillarrangeshuttlebustosendallpassengerstothearrivalhall.Astheoutsidetemperatureiscomparativelylow/high,kindly(puton/takeoff)yourjacketbeforedisembarkation.Pleasemindyourstepsasitis(raining/snowing)outsideandthegroundisslippery.Thankyou!shuttle['ʃʌt(ə)l]n.穿梭;穿梭公共汽车comparatively[kəm'pærətɪvlɪ]adv.比较地；相当地