《酒店岗位英语实训》课件Unit 11 Ticket Booking Service 2

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Warmingup:•who:clerk•Workingplace:BusinessCenterServiceprogressandpracticalexpression：Greettheguestwarmlyandpolitely.与客人亲切热情的问候Makesurewhatkindofticketstheguestwant与客人确认需要哪种票务服务Recordtheguests’demandaccurately准确地记录客人的需求Askthegueststoshowthecertificates请客人出示身份证Makesurethemethodofpaymenttheguestswanttouse确认客人的支付方式Telltheguestthetimeoffetchingthetickets告诉客人可以取票的时间Booktheticketsfortheguests为客人订票Notifythegueststofetchtheticketsassoonaspossible拿到票之后尽快告知客人Iftheticketshavenotbeenbooked,informtheguestatonce如果票没有订成功，要立刻告知客人Gothroughpaymentproceduresaccordingtohotelrules按酒店规定收取费用

1SkillPoints：Youshouldnofitytheguestsinadvanceiftheticketsingreatdemand.如果票源很紧张，一定要提前告知客人。Youshouldunderstandthetimesandlocationsofdepartureandarrivalofthemainkindsoftransportationvehiclesinthecity.工作人员要准确了解本市各种交通工具的抵离时间，地点。Youshouldaskthegueststoprovideefficientcertificateforthereservation.要求客人提供订票所需要的有效身份证件。