(最新)瀚威特员工敬业度与业绩关系

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1、员工(yuángōng)敬业度(EmployeeEngagement)第一页，共12页。通过提高员工(yuángōng)敬业度来改善经营业绩ImprovingBusinessResultsThroughEngagingPeople个人生活(shēnghuó)目标和策略IndividualLifeGoalsandStrategies个人(gèrén)竞争能力IndividualCapabilities人员要求和人才竞争策略PeopleRequirementsandTalentStrategy雇佣关系EmploymentRelatio

2、nship人力资源管理操作PeopleManagementPractices个人需求及承诺IndividualPrioritiesandEngagement敬业度Engagement企业经营目标和策略BusinessResultsandStrategies企业竞争能力BusinessCapabilities第二页，共12页。为何(wèihé)重视敬业度：企业经营的需求WhyEngagementMatters:BusinessNeeds效劳(xiàoláo)质量ServiceQuality功能(gōngnéng)Features解决

3、问题ProblemResolution价格/相关价值Price/RelativeValue员工行为EmployeeBehavior客户推荐Recom-mendation客户关系的维持Retention客户的增值Expansion经营业绩BusinessPerformance客户满意价值CustomerSatisfaction/Value客户价值驱动因素：CustomerValueDrivers：第三页，共12页。为何重视敬业(jìnɡyè)度：员工需求WhyEngagementMatters:EmployeeNeeds员工(yuá

4、ngōng)敬业EmployeeEngagement员工(yuángōng)行为EmployeeBehavior人员流动Turnover员工推荐RecommendEmployees产品/效劳推荐RecommendProducts/Services创造新产品/效劳CreatenewProducts/Services客户效劳CustomerService生产率Productivity时机Opportunity生活质量QualityofLife文化Culture全面薪酬TotalCompensation领导Leadership关系Rel

5、ationships工作内容WorkActivities第四页，共12页。通过观察可以(kěyǐ)判断敬业度WeWillKnowItWhenWeSeeIt敬业度是一种参与并投入(tóurù)情感和智慧的境界Engagementisthestateofemotionalandintellectualinvolvementorcommitment.我们观察到敬业度，当人们：Weseeengagementwhenpeople:留：具有一种强烈成为一名公司成员的愿望。Stay—haveanintensedesiretobeamembero

6、ftheorganization说：一贯性与同事(tóngshì)、潜在员工、更重要的是与当前和潜在客户以积极的方式谈论公司Say—consistentlyspeakpositivelyabouttheorganizationtocoworkers,potentialemployees,andmostcritically,customers(currentandpotential)做：付出额外的努力并敬业的工作来帮助企业的经营成功。Serve—exertextraeffortandengageinworkthatcontribut

7、estobusinesssuccess第五页，共12页。如何(rúhé)树立员工敬业度？HowDoYouBuildEngagement?员工敬业Engagement七要素(yàosù)时机Opportunity成长(chéngzhǎng)/开展Growth/development进步Advancement互相影响Interaction文化与目的CultureandPurpose使命感SenseofPurpose公司价值观及行为Organizationalvaluesandbehaviors全面薪酬TotalCompensation

8、薪资/物质奖励Pay/financialrecognition福利Benefits关系Relationships同事Coworkers经理Managers客户Customers领导Leadership可靠Credibility信任Trust生活质量