瀚威特HEWITT的资料——员工敬业度与业绩关系

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1、员工敬业度(EmployeeEngagement)通过提高员工敬业度来改善经营业绩ImprovingBusinessResultsThroughEngagingPeople个人生活目标和策略IndividualLifeGoalsandStrategies个人竞争能力IndividualCapabilities人员要求和人才竞争策略PeopleRequirementsandTalentStrategy雇佣关系EmploymentRelationship人力资源管理操作PeopleManagementPr

2、actices个人需求及承诺IndividualPrioritiesandEngagement敬业度Engagement企业经营目标和策略BusinessResultsandStrategies企业竞争能力BusinessCapabilities为何重视敬业度：企业经营的需求WhyEngagementMatters:BusinessNeeds服务质量ServiceQuality功能Features解决问题ProblemResolution价格/相关价值Price/RelativeValue

3、员工行为EmployeeBehavior客户推荐Recom-mendation客户关系的维持Retention客户的增值Expansion经营业绩BusinessPerformance客户满意价值CustomerSatisfaction/Value客户价值驱动因素：CustomerValueDrivers：为何重视敬业度：员工需求WhyEngagementMatters:EmployeeNeeds员工敬业EmployeeEngagement员工行为EmployeeBehavior人员流动

4、Turnover员工推荐RecommendEmployees产品/服务推荐RecommendProducts/Services创造新产品/服务CreatenewProducts/Services客户服务CustomerService生产率Productivity机会Opportunity生活质量QualityofLife文化Culture全面薪酬TotalCompensation领导Leadership关系Relationships工作内容WorkActivities通过观察可以判断敬业度WeWillKno

5、wItWhenWeSeeIt敬业度是一种参与并投入情感和智慧的境界Engagementisthestateofemotionalandintellectualinvolvementorcommitment.我们观察到敬业度，当人们：Weseeengagementwhenpeople:留：具有一种强烈成为一名公司成员的愿望。Stay—haveanintensedesiretobeamemberoftheorganization说：一贯性与同事、潜在员工、更重要的是与当前和潜在客户以积极的方式谈论公司Sa

6、y—consistentlyspeakpositivelyabouttheorganizationtocoworkers,potentialemployees,andmostcritically,customers(currentandpotential)做：付出额外的努力并敬业的工作来帮助企业的经营成功。Serve—exertextraeffortandengageinworkthatcontributestobusinesssuccess如何树立员工敬业度？HowDoYouBuildEngagemen

7、t?员工敬业Engagement七要素机会Opportunity成长/发展Growth/development进步Advancement互相影响Interaction文化与目的CultureandPurpose使命感SenseofPurpose公司价值观及行为Organizationalvaluesandbehaviors全面薪酬TotalCompensation薪资/物质奖励Pay/financialrecognition福利Benefits关系Relationships同事Coworkers经理Ma

8、nagers客户Customers领导Leadership可靠Credibility信任Trust生活质量QualityofLife物质条件Physicalenvironment时间/工作/生活Time/work/life工作内容WorkActivities影响Impact挑战/兴趣Challenge/interest状况/自豪Status/pride文化适合度(CultureFitTM)公司文化Organiz