考研英语应用文(小作文)题型解析(二)投诉信

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1、考研英语应用文(小作文)题型解析(二)　　投诉信(LetterofComplaints)　　投诉信是针对某件不快乐的事情向责任人提出的投诉、抱怨等的信件，其写作要点如下：　　(1)首段开门见山指明所投诉的具体事件。　　(2)接着将问题清晰、简洁、公正地描述出来，指出事件给你带来的不便。　　(3)感谢对方关注你的投诉，清楚地表明你想如何得到解决，并期待对方尽早解决问题。　　【例文1】　　Directions:　　Supposeyouhavebeencheatedbyanadvertisementinamagazine;writealetterofabout100wordstot

2、hegovernmentofficercomplainingaboutthebadefforttheadbroughttoyou.　　DearGentlemen,　　Enclosedisanadwhichappearedinamagazineforadevicewhichsupporttocurebackproblems.　　FourmonthsagoImailedthemoneythatorderedandsoonreceivedthedeviceandinstructionforitsuse.Mymotherfollowedtheseinstructionstothele

3、tter.Notonlydidherbackpainpersist,butinsoonbegantoworsen.Afteramonthshestoppedusingthedeviceandmadeanappointmentwithherdoctor.“Thesedevicesareworthless,”hesaid,toldtheconpanyofmyexperience,andaskedforarefund.Theydidntevenrespond.　　Iwrotetothecompany,andtoldthemofmymothersgreatpaintolearnm

4、ylesson.Iwouldhopethatyoucoulddosomethingtoputastoptothesedeceptiveadsandthecontinuingexploitationofotherbackachesufferers.　　Sincerelyyours,　　FrankSmith　　【例文2】　　Directions:　　Supposeyoumetarudesalespersoninasupermarket.Writetothesalesmanagerofthesupermarkettoshowyourcomplaints.　　DearSalesMan

5、ager,　　Thisletterisacomplaintconcerningtheactionsofyoursalespersons.OnThursday,May2,2004,around3p.m.,Iwenttoyourstoretolookforanoutfit.WhenIaskedanavailablesalesperson,Ms.MariaJohnson,forhelpinfindingmysize,sheinformedmethatshewasbusyandthatIwouldhavetofinditmyself.IexplainedthatthereasonIc

6、ametoherwasbecauseIcouldntfindit.ShethensaidinarudetonethatifIcouldntfindit,itmeansthatthestoredidnothaveit,andthatIneededtolooksomewhereelse.　　IfeltthatMs.Johnsonwasrudeandunnecessarilycurtwithme.Ifshecouldhavesimplyandpolitelytoldmethatshewouldbeabletohelpmeinmoment.Ihopethatyouwillconf

7、rontMs.Johnsonaboutherbehavior.IshopfrequentlyatyourstoreandIlookforwardtoamorepleasurableshoppingexperiencenexttime.　　SincerelyYours,　　JuliaTaylor　　ImwritingtoyoubecauseIneedtocomplaintoyouabout...　　写这封信是想向你投诉……　　Imsorrytopointoutthedefectinthe...　　对不