elastix call center manual eng外语英文电子书

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1、UserManualinEnglishCallCenter1.0-1.0RCElastixFormoreinformationvisitwww.elastix.org1.CallCenterThismodulesobjectiveistogeneratecallsautomaticallytonumbersthathavebeenpreviouslyuploadedinaCSVfileformat.Italsomonitorscallsreceivedthroughaqueue.1.1.UsingCallCenterT

2、ousetheCallCenterModule,youmustfirstselectafewoptionsandprovidesomenecessarydata.Here'stheorderinwhichitisrecommendtoenterthisdata.1.Enterinformationfortheagents.2.Entertypesofbreaks(ifnecessary).Forincomingcalls:2.1.YoucanuploadaCSVfilewithcustomerinformationso

3、thisinformationcanbedisplayedonyourscreenwhenacallisbeingreceived2.2.SelectthequeuetobeusedforincomingcallsForoutgoingcalls:2.1.Createformstocollectinformationfromcustomersthatagentsarecalling.2.2.Createoutgoingcampaignsthatindicatetelephonenumberstocall,hoursof

4、calls,etc.Ifalloftheaboveitemsareready,youcanthenentertheagentconsolewherecallsareconductedandreceived.1.2.ServicesItisimportanttoknowthatforthemoduletofunctionproperlyCallCentermusthavetheElastixdialerserviceinitiated.Thisservicebydefaultisstopped,butcanbestart

5、withthecommand:#ServiceelastixdialerStart1.3.AgentsThisallowsustoenterthedataofthepeoplegoingtooperatethesystemandhavebeennamedagents.Eachagentmusthaveanumberandpasswordassignedinordertomakeorreceivecalls.A)AgentListDisplayslistofagents,withthefollowingdata(SeeT

6、able:1foradescriptionofoptions):Table:1DisconnectDisconnectanagent,whichhasanactivesessionintheagentconsole.TheagentisrecordedinthedatabaseandtheconfigurationfileasteriskConfigurationIndicatesthatthereisamistakewiththisagent,possiblecause:1.Notregisteredinthecon

7、figurationfileasterisk2.NorecordinthedatabaseNumberNumberassignedtotheagent.Thisnumberidentifiestheagenttothesystem.NameNameofAgentStateConnected/DisconnectedView:Displaysagentinformation,theagentmaybeModifiedorDeleted.Repair:Anagentwillberepairedifthefollowings

8、ituationsexist:Options1.Notregisteredintheconfigurationfileasterisk,datawillbegatheredfromthedatabase.2.Norecordinthedatabase,datawillbegatheredfromtheconfigurationfi