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1、UserManualinEnglishCallCenter1.0-1.0RCElastixFormoreinformationvisitwww.elastix.org1.CallCenterThismodulesobjectiveistogeneratecallsautomaticallytonumbersthathavebeenpreviouslyuploadedinaCSVfileformat.Italsomonitorscallsreceivedthroughaqueue.1.1.UsingCallCenterT
2、ousetheCallCenterModule,youmustfirstselectafewoptionsandprovidesomenecessarydata.Here'stheorderinwhichitisrecommendtoenterthisdata.1.Enterinformationfortheagents.2.Entertypesofbreaks(ifnecessary).Forincomingcalls:2.1.YoucanuploadaCSVfilewithcustomerinformationso
3、thisinformationcanbedisplayedonyourscreenwhenacallisbeingreceived2.2.SelectthequeuetobeusedforincomingcallsForoutgoingcalls:2.1.Createformstocollectinformationfromcustomersthatagentsarecalling.2.2.Createoutgoingcampaignsthatindicatetelephonenumberstocall,hoursof
4、calls,etc.Ifalloftheaboveitemsareready,youcanthenentertheagentconsolewherecallsareconductedandreceived.1.2.ServicesItisimportanttoknowthatforthemoduletofunctionproperlyCallCentermusthavetheElastixdialerserviceinitiated.Thisservicebydefaultisstopped,butcanbestart
5、withthecommand:#ServiceelastixdialerStart1.3.AgentsThisallowsustoenterthedataofthepeoplegoingtooperatethesystemandhavebeennamedagents.Eachagentmusthaveanumberandpasswordassignedinordertomakeorreceivecalls.A)AgentListDisplayslistofagents,withthefollowingdata(SeeT
6、able:1foradescriptionofoptions):Table:1DisconnectDisconnectanagent,whichhasanactivesessionintheagentconsole.TheagentisrecordedinthedatabaseandtheconfigurationfileasteriskConfigurationIndicatesthatthereisamistakewiththisagent,possiblecause:1.Notregisteredinthecon
7、figurationfileasterisk2.NorecordinthedatabaseNumberNumberassignedtotheagent.Thisnumberidentifiestheagenttothesystem.NameNameofAgentStateConnected/DisconnectedView:Displaysagentinformation,theagentmaybeModifiedorDeleted.Repair:Anagentwillberepairedifthefollowings
8、ituationsexist:Options1.Notregisteredintheconfigurationfileasterisk,datawillbegatheredfromthedatabase.2.Norecordinthedatabase,datawillbegatheredfromtheconfigurationfi
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