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1、www.hbr.orgHBRCASESTUDYANDCOMMENTARYHowcanSambianWhyAreWeLosingAlldiscoverwhat’sreallydrivingpeopleOurGoodPeople?outthedoor?FourcommentatorsofferbyEdwardE.LawlerIIIexpertadvice.•ReprintR0806ASambianPartnershasprideditselfonbeingagreatplacetowork,butnowtalent
2、edemployeesareleaving.What’sgoingon?HBRCASESTUDYWhyAreWeLosingAllOurGoodPeople?byEdwardE.LawlerIIIMaryDonillo,theheadofhumanresourcesatWithanewbornathome,heprobablyhadn’tSambianPartners,motionedTomForsythe,beengettingenoughsleep,Marythought.Sambian’sassistan
3、tdirectorofcommercialde-“Well,IthinkyouknowthatIwasn’toutsign,toacomfortablechairinheroffice.Itwaslooking,”Tomsaid.“TheirheadhuntercametolateonaThursdayafternoon,andtheChicagome,and,whatcanIsay?It’sanofferIcouldn’tskylookedlikeslate.Thedarknessoutsiderefuse.I
4、mean,adirect-admitpartnershiptomadetheoverheadfluorescentlightsinherJ&N?Itreallyisanopportunitythatdoesn’tofficeseemevenmoreglaringthanusual.comealongoften.”“Hey,Tom,”shesaid,addinganextrabitofMarycouldn’thelpblinkingatthementionwarmthtohervoice.“Iwassosorryto
5、hearthatofJ&N,Sambian’smuchlargercompetitor.Inyou’vedecidedtoleave.Iknowyourmindisthepastyear,ithadseemedtostepupitsmadeup—everyone’salreadytriedtotalkyouraidsonSambian’stalentpool,luringsomeoutofit.ButIdohopeyoucanhelpusunder-verycapablepeopleoverto“thedark
6、side,”asstandwhy.”ShepausedandofferedaruefulSambian’sCEO,HelenGasbarian,likedtocallsmile.“It’sahugeloss,butmaybewecanlearnit.“I’mgladforyou,”Marymanagedtosay.somethingfromit.”“AlthoughIwishitwereanywhereelse.”Tomsatstifflyinhischair,onesideofhisface“Iknow.”pa
7、rtiallycoveredbyafewstrandsofdarkhairMarystudiedTom’sfaceforamoment,won-thathadescapedhisponytail.Thelightsderinghowtopressformore.Nounplannedbroughtoutthebagsunderhiseyes,andhisdeparturewasgoodnews,butthisonewasre-fiveo’clockshadowlookedmorelikeaseven.allyse
8、ttingoffalarmbells.TomwasatthetopOPYRIGHT©2008HARVARDBUSINESSSCHOOLPUBLISHINGCORPORATION.ALLRIGHTSRESERVED.CHBR’scases,whicharefictional,presentcommonmanagerialdilemmasandofferconcretesolutionsfr